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    Member Services Rep Full Time Day - Boise, United States - Planet Fitness

    Planet Fitness
    Planet Fitness Boise, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Position: Member Services Rep - Full Time - Day We are searching for a motivated Member Services Representative to join our team As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience BILINGUAL English/Spanish are encouraged to apply Some of your responsibilities will include: Customer Service/Front Desk Activities:
    • Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
    • Respond to member questions and concerns in a timely and professional manner.
    • Conduct beverage or merchandise purchases on the point to sale system.
    • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
    Club Cleanliness and Maintenance:
    • Go above and beyond to keep the front desk area and lobby clean and orderly.
    • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Regular cleaning of all exercise equipment and tanning beds.
    • Regular restroom and wet area cleaning and stocking.
    Qualifications & Requirements:
    • Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
    • Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
    • Prior Customer Service experience preferred
    • Must be 18 years of age or older.
    • High School diploma/GED equivalent required.
    • Upbeat, positive and professional attitude
    • Punctuality and reliability are a must.
    • Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
    Physical Demands/Requirements:
    • Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
    • Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
    • Ability to talk continually in person or on the phone during shift.
    • Maintain physical ability to administer CPR in the event of medical emergency.
    • Ability to see in normal visual range with or without correction.
    • Ability to hear in the normal audio range with or without correction.
    Why you should join Planet Fitness?
    • Contribute to changing people's lives every day by helping us create a healthier Planet
    • Work alongside an amazing group of talented, dynamic professionals
    Want more reasons?
    • Medical, Dental, Vision Insurance
    • PTO – Paid Time Off
    • Free Black Card Membership
    • 401(K) and Roth Retirement Savings Plans
    • Healthcare and Dependent Care Flexible Spending Accounts
    • STD, LTD, Term Life Insurance and other benefits
    Note: We participate in E-Verify for all Utah locations.
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