Service Advisor - Hayden, United States - Lake City Auto Care

Description

Job Description

Lake City Auto Care is dedicated to our team and to our loyal customers, so much so that we were awarded North Idaho's Business Journal's Best Of for Auto Repair

We are currently looking for a Service Advisor to join our energetic Hayden team We are a family-owned and operated, full-service automotive service with three locations to best serve the community in Hayden, Coeur d'Alene, and Rathdrum. We look forward to having you join the Lake City Auto Care family

$70,000 - $100,000+ yearly

A Lake City Auto Care Service Advisor is on a team responsible for the effective operation of the Hayden location. With responsibility for ensuring operations are delivering expected sales volume and customer service results, the Service Advisor is critical to the success of the location. In this role, there is a wide range of responsibilities including:

• Managing the daily operations.
• Meeting sales and profitability objectives through effective management of resources.
• Creating and ensuring an environment of superior customer service.
• Ensuring that policies and standards are reflected in all areas of service center operations, communications, and staffing.
• Maintaining an organized and efficient daily schedule.

• Verifies warranty and service contract coverage, develops estimates, writes repair orders, and maintains customer rapport and records.
• Ascertains automotive problems and services by listening to customers' descriptions of symptoms, clarifying descriptions of problems, checking vehicle maintenance records, and examining service schedules.
• Communicating with Technicians to fully service the customer.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Maintains customer rapport by explaining estimates and expected return of the vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
• Maintains automotive records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers' publications.
• Enhances organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Lake City Auto Care utilizes "state of the art" high-tech tools and technology and training to best serve our customer's vehicles. Our expert team has been well-trained to become leaders in our industry to put you back on the road quickly and happily. We look forward to having you join the Lake City Auto Care family

We Offer Benefits

• Health/vision/dental
• 401k matching
• Paid time off
• Outstanding company culture
• Training/education
• Incentives
• Company parties
• and more...

If you want to join a competitive, forward-thinking organization that values its team members and customers all while having a little fun, this is the opportunity for you

Still not sure? Check out what others in the community and around the country are saying about us by checking out our reviews. We look forward to connecting with you