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    Service Manager - Austin, United States - Alsco

    Alsco
    Alsco Austin, United States

    2 weeks ago

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    Description

    ** Service Manager - Austin and San Antonio**

    **Job Category****:** Service **Requisition Number****:** SERVI025481 Showing 1 location **Job Details**

    **Description**

    **Classification: Exempt**

    We are Alsco Uniforms. We've been working hard for our customers since 1889, when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It's our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

    Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We're seeking driven professionals with the ambition to grow within our company. We'd love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

    Join our team and build your career with Alsco Uniforms

    **Job Summary:**

    The Service Manager will cover both the Austin and San Antonio location.

    The Service Manager is responsible for meeting or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.

    **Our full-time employees enjoy:**

    401K Plan with Company Match

    Medical, Dental, Vision, FSA/HSA

    Life Insurance, Disability Insurance

    Vacation, Sick Time, Holidays

    Choice of Global Cash Card or Direct Deposit

    Career Advancement

    Learning & Development Opportunities

    Inclusive and Diverse Team Environment

    **Essential Functions:**

    Recruit, develop and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SM's, fostering a positive work environment, projecting a professional image, and building solid relationships with each DM or RSR. Also oversees disciplinary action taken in the department.

    Ensure customer loyalty and outstanding customer service. Hold DM's accountable for customer visits, audits, new installs, problem-solving, open communication, and negotiating with customers. The SM also participates in route ride-along and contacts customers regularly.

    Ensure all company policies and procedures are followed in the Service department, including safety, HR, and Service SOP.
    --Oversee the maintenance of Driver Qualification files and care of delivery vehicles.

    Oversee all new account installs and personally attend major and corporate account installs.

    Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests, and continued excellent customer relationships.

    Control department costs within budget constraints. Submit regular department progress to the General Manager.

    Leading the Service team to success, communicating changes and policies, overseeing route organization for the branch, performing periodic route check-ins, making visits to Service Centers, and cooperatively working with other departments in the branch.

    Safely operate company vehicles, following all applicable laws and company policy.

    Follow written and verbal instructions and perform other tasks as directed by the GM.

    **Additional Functions:**

    Work with and support other branch personnel as required by the GM.

    **Qualifications:**

    Have and maintain a valid driver's license, and keep a driving record free of chargeable accidents, speeding, safety or other violations.

    Excellent skills in customer service, management, and route sales.

    Excellent verbal/written communication skills in English, comprehend and follow directions, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.

    **Education:**

    High School graduation or similar experience.

    Three years of successful experience in the textile service industry.

    **Travel Requirements:**

    Frequently within the branch area. At times may have to perform the duties of a District Manager.

    **Typical Environmental Conditions:**

    Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center, or depot.

    Indoor and outdoor areas of a typical industrial facility.

    **Typical Physical Activity:**

    Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

    For a general description of benefits that are being offered for this position, please visit

    ***Alsco is an Affirmative Action/Equal Employment Opportunity Employer.***

    Revised: 09/10/2021

    **Qualifications**

    **Skills**

    **Required**

    **Management** *Advanced* **Behaviors**

    **Preferred**

    **Team Player****:** Works well as a member of a group

    **Functional Expert****:** Considered a thought leader on a subject

    **Leader****:** Inspires teammates to follow them

    **:**

    **Motivations**

    **Preferred**

    **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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