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Field Service Supervisor- Central Region - Gurnee, United States - Domino Group
1 week ago
Description
Field Service Supervisor- Central RegionLocation
Gurnee - Head Office,
United States
Job Title:
District Supervisor – Central Region
Compensation:
$85,000 - $115,000
(based on qualifications)
Position Summary
This position is responsible for supervising the Field Service team and overseeing the deployment and utilization of the group working with the help/dispatch desk.
This position is also responsible for working within the organization, develop and maintain customer relationships and actively pursue contract and training opportunities.
LocationRemote
Main Responsibilities/Essential Functions
Responsible for total customer satisfaction and prompt resolution of Domino equipment issues
Responsible for annual revenue and profitability target, as mutually agreed upon and within the scope of the entire Field Service group.
Manage expenses within budgetary guidelines and company expectations.Manage and supervise the Field Service team.
Provide monthly reporting that accurately depicts the team performance against objectives.
Provide effective guidance to field technicians and customers via telephone or other means of correspondence.
Manage customer issues as a point of escalation ensuring root cause is obtained and resolved quickly and the satisfaction of the customer.
Audit Field Technician activity, verify that all repair, installation and maintenance activity is performed in a timely and professional manner, in accordance with established policies and procedures.
Support the management of installation to ensure that these are executed efficiently and professionally.Coordinate service to customer base to ensure efficient use of resources and appropriate response against the customer pyramid
Provide effective support to the sales team to ensure effective communication between the field service and sales teams. Align service objectives to support sales growth.
Manage assigned company assets (company assigned tools, field inventory, car) of the field service team.
Review and analyze performance and implement corrective action where necessary
Complete and conduct performance appraisals for all assigned personnel
Ensure that assigned personnel complete and submit all required paperwork and reports accurately and on time
Supervisory Responsibilities
Oversees the daily workflow of the department employees
What You Need
Education & Experience
Military E5 or above or Bachelor's degree or higher
At least 5 years of experience in a people management role
Valid Driver's License required
Experience with frequent travel
Skills & Knowledge
Excellent Communication Skills
Able to work with different levels of employees/customers
Excellent time management skills with a proven ability to meet deadlines
Strong knowledge of Microsoft Office – Excel; PowerPoint and Word
Strong analytical and problem-solving skills
Ability to prioritize tasks and ask for help when necessary
Physical Demands
Medium work.
Medium work involves exserting no more than 50 pounds of force at a time, with frequent exertion of objects weighing up to 25 pounds.
Health & Safety Concerns
Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
General Office Environment
About Domino
Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers.
Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction.
Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.
Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission.
Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA.
Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50.
We invite you to visit to learn more about "The Domino Difference?Company Benefits
2 medical plans, PPO, and High Deductible Health Plan with a Health Savings Account
Flexible Spending Accounts
Dental and Vision Plans
Company paid Life and AD&D Insurance, short-term and long-term disability insurance.
Voluntary life and AD&D insurance for employees and eligible dependents
401(k) Retirement Plan with generous employer match
Voluntary benefits such as pet insurance, legal assistance and Aflac
Vacation, Sick Days, Floating Holidays and Company Holidays
Annual Bonus
Summer Friday Program that runs from May to October*Company closure between Christmas and New Years*Hybrid or fully remote work schedules
*Please note, due to business needs these programs may not be available for all positions
U.S. Equal Employment Opportunity
Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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