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Concierge Coordinator - Tucson, United States - Tucson Medical Center
Description
SUMMARY:
The purpose of a Concierge Coordinator is to greet and be the first point of contact for patients and visitors entering the hospital.
The Concierge Coordinator must have a service excellence focus combined with innovation, full knowledge of the TMC campus and teamwork to provide the highest quality care and service to TMC patients, families, and visitors.
ESSENTIAL FUNCTIONS:
Greet guests who enter the hospital.
Provides health screening to guests upon entry and when applicable.
Provides way-finding services that include TMC departments and units, points-of-service, exits, and parking.
Maintains a neat and tidy entrance by cleaning workspaces and coordinating with Environmental Services for routine area cleaning.
Restocks area with supplies.
Understands and uses TMC's Chain of Command policy when required.
Exemplifies service excellence in every interaction.
Acts a liaison to all areas of the hospital.
Exhibits excellence in customer service through appropriate attitude and interaction with all patients, families, visitors and staff.
Provides informational assistance to TMC patients, families, and visitors utilizing available resources.
Takes complaints and responds appropriately following TMC policies using real time resolution and the chain of command.
Adheres to TMC organizational and department-specific safety, confidentiality, values, policies, and dress code, attendance and replacement standards.
Performs related duties as assigned.
MINIMUM QUALIFICATIONSEDUCATION:
High school diploma or General Education Degree (GED); or an equivalent combination of relevant education and experience
EXPERIENCE:
Six (6) months of customer service experience
LICENSURE OR CERTIFICATION:
None required
KNOWLEDGE, SKILLS, AND ABILITES:
Skilled in communication, which includes over the phone, written, and verbalSkilled in interpersonal and customer serviceAbility to communicate appropriately with compassion and empathy with all patients, families, visitors and staff.
Ability to direct questions and concerns to the appropriate person.
Thorough knowledge of TMC departments, units, amenities and facilities in order to comfortably, and rapidly, give directions or escort services.
Knowledge of all HIPAA guidelines in order to politely provide, or withhold, as the case may be, confidential patient information in a suitable and friendly manner.
Thorough knowledge of patient safety and visitor safety policies.Knowledge of TMC internal/external emergency and disaster protocols.
