Sabino Canyon Concierge - Tucson, United States - National Express LLC

Description

Sabino Canyon Concierge in Tucson , Arizona **Description**

National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLCs corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at

**Responsibilities:**

The Sabino Canyon Crawler concierge will be the local face of the Crawler service. He/she will greet the visitors, direct them to the visitors center or the kiosks for credit card/debit card payment, assist the visitors as needed, validate the tickets, and help the driver load the vehicles with the passengers.

At the conclusion of the tour, the concierge will thank the customers, collect the earbuds, help the driver clean the vehicle, and prepare for the next tour.

The first and last shifts will assist in setting up and taking down stanchions, A frame signage, opening and closing the ticket booth, and other beginning and end of day tasks as needed.

**Essential Duties and Responsibilities:**

Be knowledgeable of Sabino Canyon and other nearby tourist destinations

Be friendly and engaging to visitors

Be proficient in operating the computers and kiosks (training will be provided)

Validate tickets

Assist visitors board and debark the vehicles

Assist ADA visitors boarding and disembarking the vehicles

Assist the drivers as needed

**Qualifications - External**

Be in good health

Be friendly and engaging

Be proficient in English (other languages could be helpful)

Be web user proficient

**Physical Demands:**

Be able to stand on your feet for a considerable length of time

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the concierge is regularly required to walk, stand, and/or move around. He/she will be required to use their hands and arms to collect and validate tickets and assist in loading visitors on the vehicles.

We expect work shifts to be in blocks of 4 hours or less.

**Work Environment:**

While performing the duties of this job, the concierge will be exposed to outside weather conditions for the length of their shifts. A uniform shirt, hat, and jacket will be provided but other articles of clothing including pants, shoes, gloves, vests, belts, socks, etc. will not be provided. The concierge will be required to wear the uniform while on duty but may supplement their clothing for added comfort.

The noise level in the work environment is moderate.

In peak season, the concierge may be very busy during their shift and in the off season, the concierge may be largely not busy during their shift.

Company name is: National Express Transit

**Qualifications**

High School graduate or equivalent

Excellent computer skills with knowledge of Word, Excel, and Outlook; and knowledge of basic office equipment

Demonstrated ten-key and data entry skills; with ability to maintain accuracy and speed

Basic clerical and math skills

Excellent oral and written communication skills with excellent interpersonal skills

Computer literacy, preferably in word processing and spreadsheets,

Excellent oral communication skills to respond and present professionally to callers and visitors.

Prioritization, organization, coordination and time management skills to develop and maintain manual and computerized filing systems, coordinate and prioritize multiple tasks to meet deadlines and apply protocols to coordinate flow of materials and correspondence in the Department.

Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources.

*At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.*

Company name is: National Express Transit

**Job:** Operations Field

**Primary Location:** United States-Arizona-Tucson-NETC Tucson Transit

**Work Locations** NETC Tucson Transit (7063_NETC Tucson Transit)829 West Silverlake RoadC/O DURHAM 7063Tucson, 85713

**Organization** Transit

**Schedule** Part-time

**Employee Status** Limited Term

**Job Level** Individual Contributor

**Job Shift** Day Job

**Travel** No

**Req ID:** 214295