Administrative Assistant - Folsom, United States - The Chubb Law Firm

The Chubb Law Firm Folsom, United States

3 days ago

Description

Job Description

Job DescriptionWe are looking for a dedicated and detail-oriented administrative professional to join our team in the role of Scheduler/Administrative Assistant. In this pivotal role, you will serve as the primary point of contact for coordinating client intake appointments and supporting the attorneys and paralegals.
Our ideal candidate has extensive customer service skills, is great with people – especially older people, has a passion for helping others, possesses excellent communication, organization, and time management skills, navigates technology with ease, and is adept at managing substantial phone and email correspondence to guarantee a seamless and efficient scheduling process.
You might be the one we are looking for if:

You thrive in small organizations and can easily adapt and evolve
You have a passion for helping others while exhibiting patience
Clients and their details matter to you
You have a friendly welcoming attitude and strong sense of curiosity
You have the ability to see the big picture, while managing all the little details

Primary Responsibilities

Assist clients or potential clients with scheduling appointment or initial consultations, while providing exceptional customer service
Answer phones, direct callers to appropriate team member
Organize and maintain calendars for various team members to ensure all appointments are correctly and promptly added
Handle all tasks for new initial consultations
Perform general operational tasks including copying, scanning, mailing, assisting drop-in clients, filing paperwork (and electronic communications), handling voice mail messages, and creating new client physical and electronic files
Order office supplies and coordinate with vendors
Prepare client invoices
Ensure the highest level of client satisfaction by responding promptly to all client calls, questions, or inquiries.

Attributes of a Strong Candidate:

Minimum of 3-5 years customer service or administrative experience
AA or BA/BS is preferred
Personable, welcoming attitude, people oriented and enjoys being on the phone
Loves technology and learning new software; navigates computer programs with ease
Thrives in a fast paced environment
Excellent communication skills (in-person, on the phone, and in writing)
Ability to quickly and accurately finish detailed work
Ability to organize, monitor, and track numerous ongoing and one-time activities
Ability to learn and follow procedures and initiative to ask questions
Proficient in Microsoft Office applications
Team player with a great sense of humor and a desire to learn and grow

Compensation

$22-$25 hourly

Who We Are
The Chubb Law Firm is a boutique law firm in Folsom, California focusing on elder law, special needs, and modern estate planning (no litigation). Every day, we help people protect everything they have and everyone they love by creating custom plans for modern families and creating peace of mind. We believe in persistence, trust, and relationships. Our mission is to help people and bring them peace of mind during times that can be very chaotic.
Our firm is a small, close-knit group of professionals with very high service standards. We value our team and have a cooperative work environment.

We offer Flexibility to support your work/life balance

Our office is open Monday – Thursday and an average workweek will vary but is generally 32 to 36 hours per week. Occasional Fridays, no weekends.
Office hours are 8:30 – 5:00 P.M. Start and End times are somewhat flexible and may reflect personal needs.

Benefits

Paid time off (
- Eight (8) holidays, 1 week vacation after 1 year, Thanksgiving week and Christmas week)
401K
Weekly team meetings
Monthly lunch & learns
Staff training

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