-
Team Lead
1 week ago
Cascade Innovations Asbury Park, United StatesOver 50 years of pure passion - since 1969. Kabs is the leading specialist market operator for upholstered furniture and box spring beds with products ranging from consumer goods to high-quality designer furniture. Our customers (m/f/d) can find us in Schleswig-Holstein, Mecklenb ...
-
Team Lead
2 weeks ago
Benchmark Human Services Ocean Grove, United StatesSign-On Bonus:n/aDescription:Join Benchmark Human Services and positively impact the lives of other people who are just like you Benchmark is a national leader in providing programs to individuals with disabilities and mental illness. One of our group homes in Farmingdale, NJ is ...
-
Team Lead
3 days ago
Benchmark Human Services Ocean Grove, United StatesCompany: · Benchmark Human Services · Location: · Neptune, NJ · Category: · Group Homes · Wage: · $ · Sign-On Bonus: · n/a · Description: · Join Benchmark Human Services and positively impact the lives of other people who are just like you Benchmark is a national leader ...
-
Team Lead
2 weeks ago
Benchmark Human Services Ocean Grove, United StatesSign-On Bonus: · n/a · Description: · Join Benchmark Human Services and positively impact the lives of other people who are just like you Benchmark is a national leader in providing programs to individuals with disabilities and mental illness. One of our group homes in Farming ...
-
Team Lead
1 week ago
Benchmark Human Services Neptune City, United StatesSign-On Bonus: · n/a · Description: · Join Benchmark Human Services and positively impact the lives of other people who are just like you Benchmark is a national leader in providing programs to individuals with disabilities and mental illness. One of our group homes in Farmingdal ...
-
Team Lead
3 days ago
Benchmark Human Services Neptune City, United StatesSign-On Bonus: · n/a · Description: · Join Benchmark Human Services and positively impact the lives of other people who are just like you Benchmark is a national leader in providing programs to individuals with disabilities and mental illness. One of our group homes in Farmingdal ...
-
Team Lead
4 days ago
Benchmark Human Services Neptune City, United StatesCompany: Benchmark Human Services · Location: Neptune, NJ · Category: Group Homes · Wage: · $ · Sign-On Bonus: · n/a · Description: · Join Benchmark Human Services and positively impact the lives of other people who are just like you Benchmark is a national leader in providing p ...
-
Team Lead
16 hours ago
Benchmark Human Services Neptune, NJ, United StatesSign-On Bonus: n/a · Description: · Join Benchmark Human Services and positively impact the lives of other people who are just like you Benchmark is a national leader in providing programs to individuals with disabilities and mental illness. One of our group homes in Farmingda ...
-
Technical Team Lead
3 days ago
My IT Crew Brooklyn, United StatesReady to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading. · My IT Crew has been a leader in the Manag ...
-
Technical Team Lead
1 week ago
Kyndryl Iselin, United StatesWho We Are · At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inc ...
-
Technical Team Lead
5 days ago
Automated Control Concepts LLC Neptune City, United StatesJob Description · Job DescriptionDescription:Who We Are: · See your future in our future An independent systems integrator, InflexionPoint specializes in process control, manufacturing intelligence, cyber security, and industrial networking. InflexionPoint provides services and s ...
-
Medical Team Lead
3 days ago
Trinity Solar Careers Belmar, NJ, United StatesTrinity Solar recognized as one of the top 250 private companies and top Solar Contractor · medical, dental, company paid vision, life insurance. · employee assistance program, · The Benefits Director is responsible for the overall coordination, implementation, and communicatio ...
-
Inbound Operations Team Lead
4 days ago
Target Staten Island, United StatesThe pay range per hour is $ $45.05 · **ALL ABOUT TARGET** · As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. · Working at Target means the opportunity to help all families discover the joy of ...
-
Relationship Coordinator Team Lead
3 days ago
HealthFirst Staten Island, United StatesThe Relationship Coordinator, Team Lead (TL) is primarily responsible for increasing the team's overall performance in the areas of customer service, scheduling appointments as well as maintaining a high conversion rate. The incumbent supervises the daily activities of all Relati ...
-
Team Lead, Credit Management
1 week ago
Med-Metrix Neptune Twp, United StatesJob Type · Full-time · Description · Job Purpose · The Team Lead, Credit Management is Responsible for the activities and overall functions of Credit Balances and Credit Management staff. · Duties and Responsibilities · Monitor Credits workflow, compile status and work - vol ...
-
RN Team Lead
2 days ago
Monmouth Medical Center Long Branch, NJ, United StatesMonmouth Medical Center (MMC) is one of New Jersey's largest community teaching hospitals, where physicians and employees work as a team dedicated to academic and clinical excellence and comprehensive, compassionate patient care. As part of RWJ Barnabas Health, Monmouth Medical C ...
-
Medical Team Lead
5 days ago
Trinity Solar Careers Wall Township, NJ, United States Full timeTrinity Solar...recognized as one of the top 250 private companies and top Solar Contractor · medical, dental, company paid vision, life insurance. · employee assistance program, · The Benefits Director is responsible for the overall coordination, implementation, and communicat ...
-
Team Lead
1 week ago
Accupac Lakewood, United StatesJob Description · Job DescriptionLine Lead SECOND SHIFT · Accupac is hiring for a full-time Line Lead to join our Lakewood, NJ facility. · Bonus:$2500 sign-on bonus - Half paid at 6 months of employment and the remainder at 1 year of employment. · Team Leader Basic Job Functi ...
-
Contact Center Team Lead
2 weeks ago
Hackensack Meridian Health Eatontown, United States: · Our team members are the heart of what makes us better. · At · Hackensack Meridian · Health · we help our patients live better, healthier lives · and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. H ...
-
Contact Center Team Lead
1 week ago
Hackensack Meridian Health Eatontown, United States: Our team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive be ...
Contact Center Team Lead - Ocean Grove, United States - Hackensack Meridian Health
Description
OverviewOur team members are the heart of what makes us better.
At
Hackensack Meridian
Health
we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
Contact Center Team Lead
will provide hands-on support to PAC Contact Center representatives who are handling multi-channel requests in a fast paced-centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests.
This role requires advanced customer service skills, advanced problem solving skills and the ability to assist with refresher training of existing and new team members.
effectively provide support to team members to ensure they are following correct procedures and protocols.With direction from Contact Center management, Team Leads will work collaboratively with representatives to offer guidance and/or handle escalated calls to achieve quality and performance standards.
Multiple hybrid positions open in both our Edison and Neptune locationsHybrid positions with 90% work from home and 10% working onsite after completing the fully onsite training period
Onsite training first 4 weeks of employment and candidates need to be available for the entire duration
Schedules are created between 7:30am - 7:00pm Monday through Friday as well as Saturdays 8:30am - 12:00pm (rotating basis as needed)
Saturday shift (remote) provides a day off during the week
Responsibilities
A day in the life of a
Contact Center, Team Lead
at Hackensack Meridian Health includes:
Provide continual evaluation of processes and procedures, suggesting methods to improve areas of operation, efficiency and service.
Provide Contact Center team members with support and respond to escalations.
Communicate information to and from team members, other managers and departments.
Assist with new and refresher training of team members.
Ensure accuracy in all required demographic, financial, referral/authorization, clinical and other registration data is accurately scheduled, collected, verified and communicated.
Ability to work in a fast paced environment, prioritize multiple tasks and consistently meet deadlines.
Communicate any process or performance concerns to Managers on a timely basis.
Audit phone, email and other customer interactions, observing performance, techniques and application of guidelines and procedures.
Coach and provide training to personnel to maintain high customer service standards.
Required to meet specific performance metrics of productivity and quality assurance.
Assist Contact Center Supervisor and contribute in maintaining a positive work environment and in motivating the team.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
Education, Knowledge, Skills and
Abilities Required:
High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 2 years previous call center experience in a customer service environment OR a current active Patient Access Center team member with 6+ months in the role.
Ability to multi-task and be a hands-on self-starter in a fast paced environment.
Proven customer service and problem resolution skills
Strong computer, analytical and problem-solving skills with ability to handle de-escalations
Familiar with health care insurance eligibility and authorization
Outstanding work ethic and strong adherence to a shift schedule (may include overtime and weekend work)
Must possess good problem solving skills and the ability to approach problems logically and troubleshoot.
Must possess good time management skills: multitasking, prioritizing to accomplish multiple tasks with multiple deadlines.
Supports and participates in a collaborative team-oriented environment.
Ability to communicate with all levels of management and company personnel
Strong organizational and planning skills with an eye for detail.
Clear and effective communication skills.
Education, Knowledge, Skills and
Abilities Preferred:
Associate or Bachelor's degree.
Previous experience using the EPIC system.
1 year of healthcare experience as a Medical assistant or assisting patients in any capacity.
2+ years of previous experience working in an inbound call center environment.
Experience in healthcare or hospital systems and insurance processes
Bilingual in Spanish.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today
#J-18808-Ljbffr
