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    Client Services Specialist - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    2 weeks ago

    Idaho State Job Bank background
    Description


    Client Services Specialist at R1 RCM in Boise, Idaho, United States Job Description As our Client Services Specialist, you will help monitor and resolve support tickets to get users added to our application.

    Everyday you will manage and resolve tickets, support any team projects and document account notes.

    To thrive you must have customer service experience, able to work within Microsoft Excel and Word and have excellent verbal and communication skills.


    Responsibilities:
    + Monitor and resolve a queue of tickets submitted to Application Support by internal and external stakeholders + Triage and escalate support tickets to the AS Business Analysts as needed. + Ensure responses to all support tickets, both internal and external, meet or exceed Service Level Agreements (SLA) + Application configuration including, but not limited to user provisioning and removal, Medicare Base Rate updates, reporting start/stop dates, and general data entry + Maintain/update Standard Operating Procedure documentationRoutine administrative tasks as directed by leadership

    Required Qualifications:
    + Minimum one year of customer service experience + Proven experience with Microsoft Excel & Word + Excellent verbal and written communication skills

    Desired Qualification:
    + Strong attention to detail and organization skills + Ability to maintain the highest levels of customer satisfaction and be service-oriented + Self-starter with the ability to effectively manage their time + Experience working in a remote environment + Ability to build and maintain strong relationships, generating positive client feedback on quality, value, delivery, and results + Managing an Outlook calendar and shared inbox + Desire to continue to learn and advance skills in new tools ( Azure DevOps, Power BI, Salesforce, etc.) For this US-based position, the base pay range is $41, $55,574.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. Learn more about Benefits (at R1 Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives To view full details and how to apply, please login or create a Job Seeker account
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