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    Customer Service - Springfield, United States - Bob Berke - State Farm Agency

    Bob Berke - State Farm Agency
    Bob Berke - State Farm Agency Springfield, United States

    1 week ago

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    Description

    Job Description

    Job Description

    Bob Berke - State Farm Agency, located in Springfield, MO is currently looking for a talented, caring, professional to join our team as a Customer Service / Sales Representative. This position is focused on Customer Service and sales for a well-established State Farm Agent. Insurance experience is not required as we will train the right person with the right skill set but you must be willing to obtain Property and Casualty license.

    If you have a talent for customer care and understand the needs and motivations of people, we want you on our team As our Customer Service Representative, you'll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.


    Responsibilities include but not limited to:

    • Answer phones and greet clients.
    • Establish customer relationships and follow up with customers, as needed.
    • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused, needs-based review process to educate customers about insurance options.


    As an Agent Team Member, you will receive...

    • Hourly pay (based on experience)
    • Commissions
    • Paid time off (vacation and personal/sick days)
    • Simple retirement plan
    • Valuable experience
    • Growth potential/Opportunity for advancement within my office

    Requirements

    • Sales experience and /or customer service experience preferred
    • Excellent communication skills - written, verbal and listening
    • Self-motivated
    • Detail oriented
    • Proactive in problem solving
    • Ability to work in a team environment
    • Ability to assess customer needs and conduct effective interviews
    • Ability to effectively relate to a customer
    • Property Casualty license (must be able to obtain)
    • Life and Health license (must be able to obtain)

    This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

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