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    Customer Service Representative - Springfield, United States - Parmele Law Firm, P.C.

    Parmele Law Firm, P.C.
    Parmele Law Firm, P.C. Springfield, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    • Wellness resources

    Employment Type: Full-Time

    About the E-Referrals Role:

    We are currently seeking a dedicated full-time E-Referrals Representative to join our team and help us grow. As a vital member of our team, you'll have the opportunity to provide exceptional support to our clients, guiding them through challenging times with empathy, expertise, and care.
    • Are you passionate about helping people?
    • Can you imagine going to work every day knowing that you're making a positive difference?
    • Can you help clients with questions and offer solutions?

    Key Responsibilities:
    • Fielding inbound inquires via phone or live chat, specializing in SSDI and VA disability.
    • Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.
    • Providing comprehensive insight into our legal services for SSDA and VA disability cases.
    • Data entry of accurate client information into our database.
    • Coordinating and scheduling consultations for potential clients.

    Qualifications:
    • Confident phone manner and demeanor.
    • Ability to set the tone and pace of calls effectively.
    • Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning.
    • Proficiency in Microsoft Office.
    • Strong attention to detail.
    • Prior experience in phone-based sales and customer service.
    • Strong interpersonal skills.
    At Parmele Law Firm, we use our knowledge of the law, along with our compassionate hearts, to zealously advocate for our clients and inspire hope in the community. Join us in creating memorable client experiences and become an integral part of our mission.
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