- Deploys/installs applications to desktop environments.
- Troubleshoots and resolves user applications issues typically using standard methods or checklists; reports more complex problems and anticipated issues to supervisor; documents problems and resolutions.
- Assists with scheduling, testing and coordinating systems upgrades and improvements via application of patches.
- Contributes to user accessibility, stability and security in accordance with District policy standards.
- Contributes to core documentation, including manuals for standard operating procedures, best practices or mitigation plans.
- Participates in testing, evaluation and implementation of prototypes of new products and services.
- Provides training to users on-site.
- Provides after hours and weekend support when required.
- Performs other duties as assigned.
- Considerable knowledge of desktop operating systems, including software package development, configuration management, patch testing and networking.
- Considerable knowledge of desktop hardware including PCs, tablets, mobile devices and thin clients.
- Skill in technical writing, documentation and script writing.
- Active listening skills.
- Ability to communicate effectively, orally and in writing.
- Possession of a bachelor's degree in information technology, computer science or a closely related field.
- One year of service with the District as an IT Support Analyst II, IT Support Analyst I, Systems Support Specialist II, Administrative Assistant, Administrative Specialist, Human Resources Assistant, Secretary or Senior Administrative Specialist.
- Civil service status in one of the foregoing classifications.
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Desktop Support Analyst, Chicago
2 days ago
Stantec Chicago, United StatesGrow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Developmen ...
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Desktop Analyst- Local to Michigan
19 hours ago
Huron Consulting Group Chicago, United StatesThe Opportunity · Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural tran ...
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Desktop Support Analyst Associate
1 day ago
Northwestern Memorial Healthcare Winfield, United States Full timeCompany Description · At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunit ...
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Northwestern Medicine Lake Forest, United States Full timeThe Associate Desktop Support Analyst reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulato Support Analyst, Technical Su ...
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IT Support Technician-1
16 hours ago
Flex Buffalo Grove, United StatesJob Posting Start Date Job Posting End Date · Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. · We believe in the power of diversity and inclusion and cultivate a workp ...
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Business Analyst
1 day ago
CapB InfoteK Chicago, United StatesCapB is a global leader on IT Solutions and Managed Services. Our R&D is focused on providing cutting edge products and solutions across Digital Transformations from Cloud, AI/ML, IOT, Blockchain to MDM/PIM, Supply chain, ERP, CRM, HRMS and Integration solutions. For our growing ...
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Technical Support Analyst
3 days ago
Harmer Chicago, United StatesThe Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communicati ...
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Sr. IT Service Desk Analyst
6 days ago
Sphera Chicago, United StatesThe Sr. IT Service Desk Analyst will serve as a technical expert of Sphera's IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, ...
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Technical Support Analyst
6 days ago
The Intersect Group Chicago, United StatesTitle: Technical Support Analyst · Workplace Setting: 4-5 days onsite · Permanent Direct Hire · Pay: $80,000+ / year · Responsibilities: · Support PCs, servers, network systems, video conferencing and security systems. · Monitor and respond to events and alerts. · Provide operati ...
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Desktop Support Technician
3 days ago
RL Canning, Inc. Chicago, United StatesDesktop Support Technician · Chicago, IL - Onsite · ** We are not offering visa sponsorship or Corp2Corp for this position due to resource requirements. · Who We Are · RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to e ...
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Senior Specialist
3 days ago
HCL Technologies Ltd. Chicago, United StatesJob Description (Posting). · Title : Desktop Support with Service Now · Location : New Linox IL · Rate : $31/hr · No of Openings : 1 · Contract · Job Description: · * An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing compl ...
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Technical Support Analyst
3 days ago
Harmer Associates Chicago, United StatesThe Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communicati ...
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Sales Analytics Sr. Analyst
6 days ago
ADP Chicago, United StatesJob Title: Sales Analytics Sr Analyst · Department: Worldwide Commercial Operations > Sales Analytics · **This is a hybrid role based out of our Chicago office. Qualified candidates must live within commutable distance to Chicago.** · ADP is hiring a Sales Analytics Sr Analyst. I ...
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Sr. IT Service Desk Analyst
3 days ago
Sphera Chicago, United StatesThe Sr. IT Service Desk Analyst will serve as a technical expert of Spheras IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, ...
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Technical Support Analyst
4 days ago
Harmer Associates Chicago, United StatesThe Technical Support Analyst will be handling desktop and mobility troubleshooting, hardware/software installation and upgrades, and PC relocations. This individual will interface with financial industry professionals daily, and requires a high level of presentation, communicati ...
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Help Desk Analyst
4 days ago
LHH Chicago, United StatesWe are partnering with our client in Chicago on their search for a Help desk Analyst. In this role, you will be responsible for addressing Tier I helpdesk issues encompassing a range of user-facing software and hardware challenges. Additionally, you will play a key role in assist ...
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Sr. IT Service Desk Analyst
4 days ago
Sphera Chicago, United StatesThe Sr. IT Service Desk Analyst will serve as a technical expert of Sphera's IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, ...
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Technical Support Analyst
4 days ago
The Intersect Group Chicago, United StatesTitle: Technical Support Analyst · Workplace Setting: 4-5 days onsite · Permanent Direct Hire · Pay: $80,000+ / year · If you are interested in applying for this job, please make sure you meet the following requirements as listed below. · Responsibilities: · Support PCs, se ...
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Senior Service Desk Analyst
1 day ago
1872 Consulting Chicago, United StatesSenior Service Desk Analyst · Chicago, IL - 2 days WFH, 3 days in office · Shift: Monday-Friday 1:00pm-10:00am (with an hour lunch) · Summary: · The Service Desk Analyst is responsible for providing high quality customer service interactions with the company's end user popul ...
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Geographic Information Systems Analyst
4 days ago
Mitchell Martin Chicago, United StatesOur Client, An American video equipment, telecommunications equipment, is seeking a GIS Analyst for a long-term contract position in Chicago, IL location. Below is the req. detail: · Candidate needs to be from Public Safety background. · GIS Analyst · Location: Remote · Position ...
Desktop Analyst - Chicago, United States - Metropolitan Water Reclamation District of Greater Chicago
Description
General Statement
Under supervision, configures and installs software; maintains and troubleshoots software and hardware; and maintains related documentation in accordance with core end-user technology standards.Essential Job Functions
Essential job functions are fundamental, core functions common to positions in a classification. They are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are designed to be descriptive and not restrictive, incumbents may complete one or all of the job duties listed or tasks of similar kind not specifically listed here.
Other Job Functions
Environmental Conditions
Work is performed in a typical office environment and requires the use of standard office equipment including computers.Desirable Knowledge, Skills and Abilities
Minimum Qualification Requirements
Graduation from a four-year accredited college or university majoring in information technology, computer science or a closely related field.Substitution
Full-time paid experience managing and/or supporting desktop enterprise solutions may be substituted for the required education on a year-for-year basis. A Microsoft MCITP, MCSE or VMware VCP certification related to desktop or client support may be substituted for one year of the required education.Promotional Requirement