- Assess IT hardware and network related issues reported by staff and address, if able, or assist in reporting to the Managed Service Provider (MSP) to address. Potential service needs will include:
- Monitor and printer issues.
- Mapping network drives
- Coordinating with MSP to join purchased computers to the network domain.
- WIFI issues
- Troubleshooting settings related computer issues (display, audio, etc.)
- Coordinating restoration of network related services due to internet service going down or other applicable issues
- Determine requirements for IT, phone, and other related needs when new ministry buildings are constructed and coordinate the installation process.
- Assess IT software and web-based applications related issues reported by staff and address, if able, or assist in determining the best internal or external resource to address. Potential service needs will include:
- Relias training platform technical support (content access, viewing issues due to browser settings, etc.)
- Issues with PDF documents (opening, editing, etc.)
- Citrix Receiver technical support (for Raiser's Edge and Financial Edge web application)
- Support assistance for reported ADP web and mobile application issues.
- Support assistance for Microsoft Outlook related issues (address book, calendars, sending/receiving issues, "how to" questions, etc.)
- Support assistance for other Office 365 programs related issues (Excel, Word, Teams, PowerPoint, Publisher, etc.)
- Administration, scheduling, and support assistance for Zoom (video conferencing platform)
- Working with software customer support teams for listed programs and others not listed
- Administration of IT data security related programs and investigating data security concerns. Areas of coverage include:
- Review of suspected Phishing emails
- Email encryption subscription (Zix)
- Periodic review of employee network permissions
- Auditing staff compliance with IT policies and procedures
- Administration of training platform (Relias). Functions include:
- Assigning trainings
- Identifying and uploading new training content
- User profile administration (resetting passwords, deactivating terminated employees, etc.)
- User technical support (content access, viewing issues due to browser settings, etc.)
- Learner status tracking and reporting
- Develop and deliver training presentations for the Digium Phone System, Outlook, Teams, Zoom, and other frequently used programs and web applications.
- Audio/Visual resources support (outfitting conference rooms, providing operational training and support)
- Administration and support service for phone system related issues. Areas of coverage include:
- Coordinating restoration of service with MSP following service outage
- Troubleshooting desk phone issues
- Updating phone firmware, as needed
- Assigning extensions and resetting PINs
- Monitoring subscription status
- Learning the Digium Admin portal and available functionality to enhance utilization of provided features.
- Evaluate various existing phone system platforms, providers, and technology types (PRI, SIP) to determine if transition to a uniform solution is needed.
- Participate in evaluating, selecting, and implementing building security system solutions.
- Assess and make recommendations on changes needed to improve existing infrastructure.
- Assess the value and performance level of existing providers and recommend changes where needed.
- Perform other duties as assigned.
- N/A
- Bachelor's Degree or one or more years of related experience and/or training (or equivalent combination).
- Strong analytical, diagnostic, problem-solving and support service skills
- Advanced troubleshooting skills and knowledge for computer hardware, computer software, phones, copiers, and other business equipment.
- N/A
- Present oneself, both in and outside of work, in a manner keeping with One More Child's Core Values of Humble, Hungry, Wise, and Called.
- Ability to maintain confidentiality of employee, client, and organization information.
- Dependable, initiative-taking self-starter, who can meet deadlines and work independently.
- Meticulous, highly organized, and able to handle a variety of tasks and responsibilities in a timely manner, with a high level of quality.
- Effective communication skills, both oral and written, and able to follow instructions.
- Effective professional working relationships internally and externally.
- Ability to solve daily problems by analyzing situations, determining appropriate next steps, and implementing
- Ability to maintain a positive attitude that promotes constructive resolution of problems and concerns.
- It is the mission of One More Child to provide Christ centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.
- Have had a personal conversion experience with Jesus Christ and been scripturally baptized.
- Possess a sense of commitment to ministry through vocation.
- Hold a sincere desire to seek God and His kingdom.
- Demonstrate personal and devotional habits and practices such as Bible study, prayer, and daily meditation.
- Be a member of a New Testament, evangelical Church in the local community and attend regularly.
- Engage in witness activities as a normal part of life.
-
IT & Av Support Specialist
1 week ago
One More Child Lakeland, United States**Department**: · Finance and Administration**Direct Supervisor**: · Director of IT**Hiring Manager(s)**: · Director of IT**Hiring Approver**: · Executive Director of Risk Management/HIPAA Compliance Officer**Classification**: · Exempt**FLSA Status**: · Full-time**Description Upd ...
-
Community Support Specialist
2 days ago
Bank of Central Florida Lakeland, United States**May be utilized between our Downtown Lakeland Office, South Lakeland Office, Plant City Office or our Winter Haven Office** · At Bank of Central Florida, we believe in a client-focused approach to local banking. All positions are committed to being self-managed and entrepreneur ...
-
Health Support Specialist
2 days ago
The State of Florida Lakeland, United StatesRequisition No: 830130 · Agency: Department of Health · Working Title: HEALTH SUPPORT SPECIALIST · Pay Plan: Career Service · Position Number: · **Salary**: $32,760 - $35,360 annually · Posting Closing Date: 06/03/2024 · **Total Compensation Estimator **Tool** · The incumbent i ...
-
Sales Support Specialist
3 weeks ago
NovaWorks Fussels Corner, United StatesWith vehicles for airport ground handling and equipment for road maintenance, the company MULAG has been offering high-quality products for decades. We are one of the leading manufacturers with a recognized reputation for reliable vehicles and excellent quality. · APCT1_EN · ...
-
IT Support Specialist
2 weeks ago
Gulf Coast Industrial Maintenance, LLC Lakeland, United StatesJob Description · Job DescriptionGulf Coast Industrial is seeking a highly motivated IT Support Specialist to join our Technology Team in Mulberry, Florida. In this position, you would be providing support to our growing organization. The chosen candidate will perform regular hel ...
-
Application Support Specialist
2 weeks ago
Archdiocese of Philadelphia North Wales, United States**Application Support Specialist** · Purpose of the Job Position · Delegation of Authority · As the Application Support Specialist, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties. · Job Functions ...
-
Auction Support Specialist
4 days ago
Cox Enterprises Lakeland, United States**Primary Location:** 8025 State Rd 33 N , Lakeland , FL , US **Auction Support Specialist** · **If youre full-time, youll have access to even more benefits** , such as comprehensive healthcare, 401(k) + company match, generous paid time off, including time off to volunteer, lif ...
-
health support specialist
2 days ago
My Florida Corp Defunct Lakeland, United StatesHEALTH SUPPORT SPECIALIST · Date: May 28, 2024 · Location: · LAKELAND, FL, US, 33805 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ) . · Requisition No: 830130 · Agency: Department of Health · Working Title: HEALTH SUPPO ...
-
IT Service Support Specialist
3 weeks ago
NovaTech Solutions Brandon, United StatesAt basecom, we are known as one of the most innovative employers in the Osnabrück region, with a unique company culture of openness and collegiality. For over 25 years, we have been characterized by agile work methods, flat hierarchies, and a friendly atmosphere from apprentices ...
-
Tm Client Support Specialist
2 weeks ago
South State Bank Winter Haven, United StatesAs a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We ...
-
Technical Sales Support Specialist
2 days ago
Stellar Enterprises Loughman, FL, United States Freelance**We are looking for reinforcements:** · **Technical Sales Support Specialist (m/f/d)** · **at the ÖkoFEN headquarters in Mickhausen, Loughman, FL** · Full-time: 40 hours/week · Flexible working hours in coordination with team colleagues · **Your tasks include**: · - Independent ...
-
healthy support specialist i.2133
3 weeks ago
Polk County Board of County Commissioners Lakeland, FL, United StatesJob Description · Health and Human Services - Healthy Families · Family Support Specialist I · *~*Are you a Current Polk County BoCC employee? Apply on PolkOne via the ME tab in Polk One*~* · Starting Pay: Pay Grade 07, $16.05 Hourly, Non-Exempt · Pay Grade Progression Range: Pay ...
-
Peer Recovery Specialist/case Manager 1
2 weeks ago
Tri-County Human Services Lakeland, United States**Position Description**: · The Peer Recovery Specialist/Case Manager I will provide the District 14 SAMH Program Office direct input from a consumer's perspective regarding the transformation of community services; serves as a sounding board for individuals issues and concerns. ...
-
Benefits and Housing Specialist
2 weeks ago
Tampa Bay Academy of Hope Lakeland, United States**Job Description for Benefits/Housing Specialist** · **Job Title**:Benefits/Housing Specialist · **Location**: Tampa Bay Academy of Hope, Tampa, FL and Lakeland, FL · **Job Type**: Full-Time **(9AM to 6 PM, Monday through Friday)** · **Program Description**: · The Second Chance ...
-
Personal Injury Case Manager
2 weeks ago
Dismuke Law Lakeland, United StatesDismuke Law is an established, busy, personal injury firm employing extraordinary people with offices in Lakeland and Sebring, and also doing business as 1-800-ASK-DAVE. · An Intake Specialist must be an outgoing, enthusiastic individual with excellent communication skills, has a ...
-
Service Coordinator
2 weeks ago
Enersys Lakeland, United StatesLearn More About Our Company · **Job Purpose**: · Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints and requests from customers, within company policies and procedures, in order to support the unit in realizin ...
-
Machine Operator
2 weeks ago
Georgia Printco Llc Lakeland, United States**Position Title**: Durst Print Operator Specialist · **Position Code**: 600 · **Level**: General · **Department**: Production · **Reports to**: Assistant Production Supervisor · **Position Summary**: · The Durst Print Operator Specialist will print on various vinyl materials usi ...
-
Peer Support Recruiter/follow-up Retention
2 weeks ago
Tampa Bay Academy of Hope Lakeland, United States**Program Description**: · The Second Chance Heroes: Veteran Employment & Support Services Program is dedicated to supporting returning veterans by facilitating their reintegration into society. The program provides comprehensive services aimed at achieving self-sufficiency, incl ...
-
Medical Front Desk
1 week ago
ChenMed Lakeland, United States**We're unique. You should be, too.** · We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? · We're different t ...
-
Equipment Sales Specialist
2 weeks ago
Nationwide Haul Lakeland, United States**Equipment Sales Specialist (Semi-truck & trailer)** · **Company**:Nationwide Haul · **Location**: Lakeland, FL Dealership · **About Nationwide Haul**: · Nationwide Haul is a premier dealership specializing in semi-trailer equipment, operating one of the top dealership locations ...
IT & AV Support Specialist - Lakeland, United States - One More Child
Description
Job Description
Job DescriptionDepartment:
Finance and Administration
Direct Supervisor:
Director of IT
Hiring Manager(s):
Director of IT
Hiring Approver:
Executive Director of Risk Management/HIPAA Compliance Officer
Classification:
Exempt
FLSA Status:
Full-time
Description Updated:
April 25, 2024
HR Approval Date:
April 25, 2024
JOB SUMMARY
The IT & AV Support Specialist provides knowledge-based support of its IT and A/V resources and by interacting with associated service providers and end users to resolve issues. This Specialist also provides A/V support for various events throughout the organization.
ESSENTIAL DUTIES AND FUNCTIONS
SUPERVISORY RESPONSIBILITIES
REQUIRED EXPERIENCE AND QUALIFICATIONS
PREFERRED EXPERIENCE AND QUALIFICATIONS
COMPENTENCIES
SPIRITUAL QUALIFICATIONS
PHYSICAL DEMANDS
These physical requirements are not exhaustive, and One More Child may add additional job-related physical demands to these if the need arises. Corrective devices may be used to meet these physical requirements.
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The
employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally.
required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision.
This job requires the ability to work in stressful conditions from time to time and remain focused for
extended periods of time. The ability to lift to thirty pounds (boxes, documents, and equipment).
WORK ENVIRONMENT
The work environment describes the conditions that an employee may encounter when performing their job duties, including but not limited to, the essential functions of the position. Reasonable accommodation may be available to enable individuals with disabilities to perform these duties.
Job functions are performed in a normal office environment.