Application Support Specialist - North Wales, United States - Archdiocese of Philadelphia

Archdiocese of Philadelphia
Archdiocese of Philadelphia
Verified Company
North Wales, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description

Application Support Specialist
Purpose of the Job Position

Delegation of Authority


As the Application Support Specialist, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.

Job Functions

Every effort has been made to make this job description as complete as possible.

However, it in no way states or implies that these are the only duties you will be required to perform.

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is the logical assignment to the position.


Responsibilities:


  • Work with thirdparty support contracted services.
  • Knowledgeable of and implement the mission and philosophy of the organization within the scope of responsibilities.
  • Maintain client confidentiality in conformance with Agency confidentiality policy, professional standards, and State laws and regulations.
  • Maintain IT security in compliance with NIST, HITECH and HIPAA guidelines.
  • Confer with personnel of organizational units including management and staff involved to clarify program objectives, analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
  • Maintain detailed descriptions of user needs, program functions, and steps required to develop or modify computer programs.
  • Review computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system.
  • Conduct studies pertaining to development of new information systems to meet current and projected needs.
  • Prepare time and cost estimates for completing projects.
  • May direct and coordinate the work of others to develop, test, install and modify programs.
  • May oversee installation of hardware and software.
  • May install and test programs at users' sites.
  • Monitor performance of programs after implementation.
  • Attend and participate in inservice educational classes and onthejob training programs as directed.
  • Attend and participate in workshops, seminars, etc., as approved.
  • Maintain confidentiality of all pertinent resident care information to assure resident rights are protected.
  • Assure that the residents' rights to fair and equitable treatment, selfdetermination, individuality, privacy, property, and civil rights including the right to file complaints are followed.
  • Other duties as assigned by Chief Information Office (CIO), Catholic Human Services (CHS).
Skills and Abilities

  • Knowledge of IT hardware and equipment.
  • Working understanding and experience with database including but not limited to SQL and MySQL
  • Ability to learn and understand IT management software.
  • Excellent verbal and written communication skills; excellent interpersonal skills.
  • Detail oriented and excellent organizational skills.
  • Demonstrated good judgment and decisionmaking ability, exercises discretion and independent judgment.
  • Experience in and comfort with leading groups and teams.
  • Ability to perform well under pressure, patience, and diplomacy.
  • Ability to establish and maintain effective working relationships with other Secretariat programs/services, other Archdiocesan offices, regulatory agencies, and other public and private agencies.
  • Cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse client population.
  • Valid driver's license: position requires travel throughout the 5county area.
  • High level of Customer Service.
  • Project Management Experience.
  • Relationship management.
  • Eagerness to learn. Strength to face new challenges.
Education/Experience

  • Minimum 3 years in Application support or equivalent.
  • Minimum 3 years of Project Management Experience or equivalent. A degree in Information Systems, Computing Studies, IT, or any other IT related field (optional).
Working Conditions

  • Works in office areas as well as throughout the facility.
  • Sits, stands, bends, lifts, and moves intermittently during working hours.
  • Works beyond normal working hours on weekends and holidays; as necessary.
  • Attends and participates in continuing education programs.
  • Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc.
  • May be exposed to infectious waste, disease, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses.
  • Communicates with other department supervisors.
  • Maintains a liaison with the residents, their families, support personnel, etc., to assure that the residents' needs are continually met.
Physical and Sensory Requirements

(With or without the aid of mechanical devices.)

  • Must be able to move intermittently throughout the workday.
  • Must be able to cope with the mental and emotional stress of the positions.
  • Must possess sight/hearing senses o
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