-
Call center agent
2 weeks ago
Diamond Dynamics Sherrill, NY, United States FreelanceFor our client in the service industry, we are looking for two customer service representatives / call center agents (m/f/d) in full-time and part-time in Sherrill, NY. · Your responsibilities: · - Receiving and processing calls in customer service and secretarial service in Germ ...
-
Call center agent
1 week ago
Sapphire Enterprises Oneida, United StatesOneida 'bindan – better employed: Creating perspectives, bringing people and job offers together optimally, that is our mission. Benefit from our experience and use our attractive network of exciting employers in the technical field, for example in the areas of work preparation, ...
-
Dental Hygienist
1 week ago
Mohawk Valley Health System Oneida, United States Full timeJob Summary MVHS is seeking a qualified Dental Hygienist to work at out Dental Health Clinic in New Hartford, NY. · The Dental Hygienist will deliver a wide variety of dental services by performing preventive and therapeutic treatment procedures and by instructing individuals in ...
-
Dental Hygienist
4 days ago
Mohawk Valley Health System New Hartford, United States Full timeJob Summary · MVHS is seeking a qualified Dental Hygienist to work at out Dental Health Clinic in New Hartford, NY. · The Dental Hygienist will deliver a wide variety of dental services by performing preventive and therapeutic treatment procedures and by instructing individuals ...
-
Automotive Detailer
3 days ago
NextGen Car Care Clinton, United StatesNextGen Car Care, a reputable automotive service center in Clinton, NY, is currently seeking a skilled Automotive Detailer to join our dynamic team. · Job Responsibilities: · Cleans and refurbishes automobiles · Washes vehicle exterior, cleans interior and exterior windows, an ...
-
Sr Customer Service Representative
4 days ago
Carrier East Syracuse, United StatesCountry: · United States of America · Location: · CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with ...
-
Global Logistics Analyst
1 week ago
The Heico Companies Rome, United StatesJob Description · The Position · This position is a member of the Distribution Center Department.The Global Logistics Analyst will report directly to the Production Control Manager. · Job Description · Primary ResponsibilitiesManage daily business and commercial activities betwe ...
-
Global Logistics Analyst
1 week ago
Bartell Machinery Systems Rome, United StatesThe Position · This position is a member of the Distribution Center Department.The Global Logistics Analyst will report directly to the Production Control Manager. · Job Description · Primary ResponsibilitiesManage daily business and commercial activities between suppliers, cus ...
-
Sr Customer Service Representative
1 week ago
Carrier East Syracuse, United States**Country:** · United States of America · **Location:** · CAN01: Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA · Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse wo ...
-
call center sales business rep
1 week ago
Spectrum Syracuse, NY, United StatesSpectrum - JobID: [Sales Agent / Sales Rep / Salesperson] As a Call Center Sales Rep at Spectrum, you'll: Focus on incoming sales calls in the communications and entertainment technology space; Field customer inquiries and answer questions and promote Spectrum's wide variety of p ...
-
Consumer Banking Operations Manager
2 weeks ago
Bank of America Lake Oswego, United States OTHERJob Description: · This role is responsible for driving and nurturing an environment of operational excellence and continuous process improvement. Owns execution of operational processes, measures and analyzes process performance, monitors and strengthens controls to reduce risk. ...
-
Overnight Client Service Representative
2 weeks ago
Carrier East Syracuse, NY, United States Full timeCarrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter an ...
-
Call Center Representative
8 hours ago
Russell Tobin East Syracuse, United StatesPosition Title: Call Center Representative · Location: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057 · Duration:24 months Contract · Pay rate: $17/hr. on w2. · Description: · Manage large amounts of incoming calls Generate sales leads Identify and assess custom ...
-
Overnight Stocker Full Time
1 week ago
BJs Wholesale Club Utica, United States Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their a ...
-
Manager, Technical Support
2 days ago
PARTech New Hartford, United StatesHi there We're PAR and our purpose is: · To deliver solutions that connect people to the restaurants, meals and moments they love. · We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, ...
-
Workforce Management Analyst
6 days ago
Rapid Response Monitoring Syracuse, United StatesLocation · This position is 100% in-office and reports to our facility on site in either of our three offices: Syracuse, NY · Corona, CA · Henderson, NV · About Us · Rapid Response Monitoring, located in Syracuse, NY, Corona, CA and Henderson, NV is a national leader in electr ...
-
Tire Sales
1 week ago
BJs Wholesale Club Clay, United States Part timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their a ...
-
Market Center Tech Trainer
1 week ago
Keller Williams Syracuse Syracuse, United StatesJob Description · Job DescriptionAt Keller Williams Syracuse, we pride ourselves on innovation, unwavering agent support, and fostering a vibrant culture where every team member thrives. We are currently seeking a tech-savvy and inspiring Market Center Tech Trainer to play a pivo ...
-
Mental Health Clinician
6 days ago
Helio Health Inc. Syracuse, United StatesOverview · Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health we are seeking a dedicated and passionateCounselor/Clinicianto work Ful ...
-
Mental Health Clinician
1 week ago
Helio Health Inc. Syracuse, United StatesOverview · Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health we are seeking a dedicated and passionateCounselor/Clinicianto work Ful ...
Contact Center Agent I - Oneida, United States - NBT Bank
Description
Pay Range: $ $21.14
Salary range for this job is: $18.00-$21.14
The Contact Center Agent I is responsible for researching, troubleshooting, and resolving customer inquiries. Provide customers information regarding their deposit and loan accounts, as well as product or service information. Complete account, product maintenance as well as complete monetary customer transactions. Responsible for creating a positive customer experience and representing the NBT brand and core values.
The Contact Center supports customer inquiries through phone, message center, social media, e-mail, and other channels. Focusing on a single customer support channel, the incumbent will satisfy customer inquiries directly and recognize non-standard transactions to escalate.
Education and Experience:
High School Diploma or GED required
Associates Degree preferred
Customer service experience preferred
Skills and Abilities:
Strong Communication skills, both written and verbal
Great active listening skills
A patient, empathic attitude
A passion to support Customers
Ability to work and learn in fast paced environment
Ability to work quickly and accurately
Ability to multitask
Computer Literacy
Basic Trouble shooting skills
Unique Job Characteristics and Requirements:
Must be able to work flexible hours
Requires Saturday hours
Tasks Performed:
55% Responsible for resolving consumer customer inquiries via one customer support channel. Use active listening skills, ask probing questions to collect information needed to resolve customer inquiries. Provide customer with account, product or service information. Source data across multiple banking systems in order to research and resolve customer inquiries. Guide customers through basic troubleshooting steps Responsible for learning new products, and services in a fast-changing environment. Accountable for meeting metric driven goals.
20% Responsible for creating a positive customer experience and achieving defined satisfaction goals on customer satisfaction surveys. Represent the NBT Brand and uphold NBT core values.
10% Complete account, product maintenance as well as complete monetary customer transactions. .
10% Ensures that all security measures, policy and procedures are adhered to.
5% Other duties as assigned.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 75% of time or greater
Move Objects to Maximum 10 lbs
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
