-
Customer Service Representative
1 week ago
Falcon Papers and plastics South Holland, United StatesWe are looking for Customer Service Representatives who are eager to learn the supply chain/ logistics business and deliver unparalleled customer service for a strong organization that is in a tremendous growth mode. Logistics Customer Service Rep will earn $16-$18/hour. dependin ...
-
Customer Service Representative
1 week ago
Niagara LaSalle South Holland, United States**CUSTOMER SERVICE REPRESENTATIVE** · We are looking for an experienced **Full-Time** Customer Service Representative. This position is located in **South Holland Illinois**. We maintain an absolute commitment to the safety of our employees and customers. This is demonstrated by ...
-
Bilingual Customer Service Representative
2 weeks ago
Martin Produce, Inc South Holland, United StatesPOSITION TITLE: Customer Service Representative · RESPONSIBILITY: This position works alongside sales department to act as a liaison, take orders, provide service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficienc ...
-
Customer Service Representative
1 week ago
Insight Global East Syracuse, United StatesHi I am representing a CSR contract opportunity in the East Syracuse, NY area. If you are interested in this role, please apply and I will reach out for more details. · This will be a minimum of 2 years on contract · Shift: · M-F 8AM-5PM EST · Requirements: · Microsoft Office pro ...
-
Order Entry/customer Service Representative
1 week ago
Gurtler Industries, Inc. South Holland, United States**Job Title**:Customer Service Representative · Gurtler Industries, Inc is hiring a customer service representative that will have a high degree of communication with the sales, production, purchasing, dispatching and transportation teams. The representative will assist customers ...
-
Customer Service Representative
3 weeks ago
Richelieu Hardware East Syracuse, United StatesCompany Overview · Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and off ...
-
Customer Service Representative
3 weeks ago
National Safety Council Syracuse, United StatesSave lives, from the workplace to anyplace. · The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas whe ...
-
Customer Service Representative
2 weeks ago
United Radio Services East Syracuse, United StatesJob Description · Job DescriptionUnited Radio is an employee-centric organization that is in a high-growth phase. We are building a team of people who share core values of positivity, exceptional work ethic and a commitment to working smarter to get the job done. Now in our 100th ...
-
Customer Service Representative
1 week ago
Elgen Staffing Syracuse, United StatesOur client, a nationwide manufacturer of packaged goods, has an immediate need for an experienced Customer Service Representative, to join their growing team in North Syracuse. · Our candidate of choice will be responsible for managing relationships with new and existing customer ...
-
Customer Service Representative
4 days ago
Rapid Response Monitoring San Francisco, United States Permanent2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS · Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are offering shift differentials for ho ...
-
Customer Service Representative
2 weeks ago
Rapid Response Monitoring Syracuse, United StatesJob Description · Job Description* 2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS * · Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are ...
-
Customer Service Representative
1 week ago
Elgen Staffing Syracuse, United StatesOur client, a nationwide manufacturer of packaged goods, has an immediate need for an experienced Customer Service Representative, to join their growing team in North Syracuse. Our candidate of choice will be responsible for managing relationships with new and existing customers, ...
-
Customer Service Representative
2 weeks ago
Remedy Intelligent Staffing Syracuse, United StatesJob Description · Job DescriptionRemedy is delighted to partner with an industry leader for nearly 70 years They are looking to add TWO personable yet professional Customer Service Representatives to their dynamic group. These Customer Service Reps will be working closely with cu ...
-
Customer Service Representative
2 days ago
Freeman Holdings Group Syracuse, United StatesOur motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each ...
-
Customer Service Representative
3 weeks ago
Dupli Graphics Corporation Syracuse, United StatesNumber of hires for this role 4 **BenefitsPulled from the full job description** · Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program 401(k) ...
-
member services representative
1 week ago
YMCA of Central New York Syracuse, United StatesJob Title: Member Services Representative · Reports To: Membership Director · Work Location: Southwest YMCA, Onondaga Community College · FLSA: Non-exempt - Part-time · Work Schedule: 5 am - 10 am; 2 days per week · Salary Rate: $15.00//hour · A Career with a Cause: · We are we ...
-
Customer Service Representative
6 days ago
Rapid Response Monitoring Syracuse, United StatesJob Description · Job Description* 2ND SHIFT, 3RD SHIFT & WEEKEND PAY RATE DIFFERENTIALS * · Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day, overnight, and weekends. In recognition of that commitment, we are ...
-
Customer Service Representative
2 weeks ago
National Safety Council Syracuse, United StatesJob Description · Job DescriptionSave lives, from the workplace to anyplace. · The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and a ...
-
Consumer Services Representative I
4 weeks ago
Wheatland Electric Cooperative, Inc. Syracuse, United StatesWheatland Electric Cooperative, Inc. is a member owned electrical distribution cooperative dedicated to "Delivering Energy for Life" to our communities in western and central Kansas. We have an opening for a Consumer Services Representative I. This job is located in our Syracuse, ...
-
Customer Service Representative
2 weeks ago
Rick Weissenhofer - State Farm Agent Oswego, United States**Benefits**: · - 401(k) matching · - Training & development · **ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with Rick Weissenhofer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the gr ...
Sr Customer Service Representative - East Syracuse, United States - Carrier
Description
Country:
United States of America
Location:
CAN01:
Carrier-Syracuse, NY 6304 Carrier Parkway , East Syracuse, NY, 13057 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security.
We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends.
This is why we come to work every day. Join us and we can make a difference together.
Carrier's Customer Care Center, located in Syracuse, NY is a large, fast-paced call center with employees in Consumer Relations, HVAC Replacement Components, and Warranty/Claims departments.
Reporting to the Training and Development Manager, you will be part of a highly productive and energetic team that is passionate about our customers.
If you thrive in a high-energy atmosphere and are eager to contribute to our mission by monitoring, coaching, and retraining agents for Customer Service excellence, then this opportunity is tailor-made for youRole Purpose:
Responsible for monitoring Customer Service calls and emails to ensure agents are providing quality customer service to our customers, adhering to Carriers policies and procedures.
Evaluate and score calls and emails based on predefined criteria using WFM technology.
Based on monitoring results, identify areas of strength and opportunity, provide feedback, coaching, and re-training to agents with the goal of improving overall customer experience while maintaining adherence to compliance and regulatory guidelines.
Build trusting partnerships with managers & supervisor to update them on the status of each agent, reporting quality scores as well as scores for each individual skill.
Analyze QA results monthly to identify broader training opportunities for Customer Service.
Facilitate and / or attend monthly call calibrations with business lines to discuss trending and opportunities for improvements through subject matter expertise.
Provide recommendations to the Training Manager regarding new content or updates to existing content.
Required Qualifications
High school diploma or GED.
2+ years of experience providing Customer Service.
Preferred Qualifications
Experience providing Customer Service in a call / contact center environment.
Experience providing coaching and feedback.
Experience using Salesforce, SharePoint, CTI.
Experience in the HVAC (Heating/Ventilating/Air Conditioning) industry.
Proficient in the utilization of WFM software such as Virtual Observer, Outlook, Excel, Word, and PowerPoint.
Comfortable with public speaking and engaging and motivating others.
Excellent written and verbal communication skills.
Ability to multi-task in a fast-paced environment.
Diligent attention to written, visual, and organizational detail.
Outstanding follow-through skills to support on time delivery of projects.
RSRCAR
LI-Hybrid
Pay Range:
$61,213 - $107,122 Annually
Carrier is An Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link ) to read the Job Applicant's Privacy Notice
