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    Customer Service Representative - Syracuse, United States - Dupli Graphics Corporation

    Dupli Graphics Corporation
    Dupli Graphics Corporation Syracuse, United States

    3 weeks ago

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    Description

    Number of hires for this role 4 **BenefitsPulled from the full job description**

    Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program 401(k) matching Flexible schedule Life insurance Referral program **Job details**

    Salary $16 - $20 an hour Job Type Full-time **Full Job Description**

    Benefits of Dupli

    **$1500 Employee Referral Bonus** Any current Dupli employee who refers another employee will be paid $500 at time of hire of referred employee, $500 after 6 months of service of referred employee, $500 after 1 year of service. *Exclusions no significant others, family members or past Dupli employees.*

    **60-90 Day Performance Reviews** All new employees receive 60-and 90-day performance reviews to determine their progress at the company. This allows the manager and employee to communicate what is going well and what other training is needed. Dupli offers a raise at this time given the employee is performing to Dupli standards.

    **Paid Time Off Available at Time of Hire** All new employees are given 56 hours of paid time off to use when they need to as soon as they are hired.

    **Insurance Benefits Available at Time of Hire** All new employees do not have to wait to sign up for health and dental care, they are eligible as soon as they are hired.

    **Small Company Culture** Being a family-owned business and a small shop, we are afforded with the opportunity to take care of our employees. Lots of opportunity for learning and growing with the company. There are other facilities for growth and job mobility as well.

    Check out our About Dupli Video

    Job Overview

    The CSR serves as the primary internal representative of the organization, responsible for expressing a sense of confidence in our printing services and capabilities to our customers. Will receive, review, and process orders, and resolve problems that our customers face with accuracy and efficiency, while communicating effectively with other team members and departments, ensuring excellence in service standards and customer satisfaction.

    We are looking for a customer-oriented service representative. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    **Responsibilities**

    Manage customer accounts

    Handle incoming requests from customers and sales to ensure issues are resolved promptly and thoroughly with professionalism and a sense of urgency

    Identify and assess customers needs to achieve satisfaction

    Provide quality service and support in a variety of areas including but not limited to order entry, online system troubleshooting, and mailings

    Build sustainable relationships and trust with customer accounts through open and interactive communication

    Provide accurate, valid and complete information by using the right methods/tools

    Communicate and coordinate with internal departments/customers/sales

    Organize workflow to meet customer time frames

    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

    Follow communication procedures, guidelines and policies

    Take the extra mile to engage customers

    **Skills**

    Proven customer support experience or experience as a client service representative

    Strong phone contact handling skills and active listening

    Familiarity with CRM systems and practices

    Customer orientation and ability to adapt/respond to different types of characters

    Excellent communication and presentation skills

    Ability to multi-task, prioritize, and manage time effectively

    High school degree

    Basic Beliefs

    **Everybody Counts** If you want to fix a problem ask the person doing the job. A concept my Grandfather taught my Father.

    **Positive Attitude** Whether you think you can or you think you cantYou are right.

    **Ownership** Taking responsibility of what we do as a company or as an individual is fundamental to any relationship.

    **Fun** Life is too short.

    **Continuous Improvement** We always need to be getting better.

    Benefits

    Dupli is an Equal Opportunity Employer. We provide competitive pay and benefits in a friendly small business atmosphere. We are a family-first company and values flexibility in managing care for you and your family. Three different medical plans and dental care are available. All team members working 30 hours or more per week are eligible. We provide a basic $10,000 life insurance policy after one year of service with options to buy-up for other AD&D coverage options. Dupli offers competitive paid time off for all employees. Additionally, there are 10 paid holidays each year dependent on the calendar year.

    Job Type: Full-time

    Pay: $ $20.00 per hour

    Benefits:

    401(k)

    401(k) matching

    Dental insurance

    Disability insurance

    Employee assistance program

    Flexible schedule

    Flexible spending account

    Health insurance

    Health savings account

    Life insurance

    Paid time off

    Tuition reimbursement

    Schedule:

    8 hour shift

    Day shift

    Monday to Friday

    Work Location: One location

    **Location**

    6761 Thompson Road, Syracuse, NY 13211 |

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