Jobs
>
Baltimore

    Plumbing Service Manager - Baltimore, United States - Len The Plumber

    Len The Plumber
    Len The Plumber Baltimore, United States

    2 weeks ago

    Default job background
    Description
    SERVICE MANAGER - LEN THE PLUMBER / Baltimore Branch

    Len The Plumber is seeking a talented Manager to lead a team of Plumbing Techs in our very busy, high volume Baltimore Branch location

    The ideal candidate will have 3-5 years of direct management experience with a proven record of mobilizing and driving a team to achieve set goals (revenue, efficiency, customer service).

    The ideal candidate is a self-driven leader and highly motivated to make a strong impact on the team, the company, and our customers.

    We would prefer our new Service Manager to come from a plumbing or HVAC background, and have been a licensed Journeyman or Master Plumber - or have been a successful Residential Service Tech.

    NEXSTAR experience is helpful

    Experience in other Residential / Consumer Services helpful - HVAC, Pest Control, Roofing, Landscaping, Home Improvement, etc.

    The Service Manager is responsible for managing the day-to-day sales, operations, and customer service experience for his/her own technician team.

    Must have SALES MANAGEMENT experience to coach, train, drive KPI Metrics

    Competitive base Salary and BONUS based on Team & Branch performance

    Come join our largest branch of LTP service Baltimore Metro and all surrounding Counties


    Essential Job Functions:
    Effectively hiring, coaching, and training technicians to maximize sales and customer service opportunities
    Maintain close communication with all essential stakeholders and business partners to ensure proper detailing of tickets, accounting of revenue, and stocking and maintenance of trucks
    Work cohesively with Customer Service to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
    Respond to and effectively handles operational, employee, and customer issues in a timely and efficient manner
    Learn and execute the Nexstar (Industry Better Practices Group) Service Management System
    Optimize employee engagement and development for the Service Department by conducting: Routine ride-a-longs with technician/service personnel
    Conduct one-on-one meetings with employees to review recent performance results and to lay out plans to improve where needed and/or to recognize exceptional performance results
    Coordinate tactical/technical training to promote technician/employee development
    Hold a 1:1 meeting with Divisional Manager to review Service Mgr.'s weekly report and to develop corrective action plans as necessary
    P&L Review
    Review revenue and other KPI results relative to budget
    Review direct labor and material %'s to prior year and budget
    Determine and execute corrective action plans (if needed)

    Collaborate with Dispatchers each day on:

    Review work order results and ensure quality and order completeness
    Prioritize work orders based on pre-determined ranking, customer, and financial criteria
    Review technician performance and behavior to maximize customer service and operational efficiency

    Address customer complaints and satisfaction issues in a timely matter

    Same-day response to customer inquiries resulting in a positive response for the customer and LTP

    Inspect trucks and uniforms

    Verify truck inventory has been re-stocked
    Assess truck and uniform condition and address unacceptable results as needed


    Attend/orchestrate Daily Huddle to:
    Determine actions needed to hit daily/weekly/monthly goal
    Inform the Call Center of resource changes and ensure the board is constantly updated to reflect adjustments in the tech capacity
    Provide Same Day Service


    OTHER JOB FUNCTIONS:
    Participate in Strategic Planning sessions to provide input on the future direction of the company
    Collaborate with HR on recruiting, training, and retention programs
    Ability to stand up and sit down for extended periods of time
    Ability to lift and transport up to 50 lbs.
    Ability to perform a range of movements (i.e. squatting, bending, reaching, climbing, etc.) to support the supervised technicians during drive-a-longs and to perform residential plumbing services


    QUALIFICATIONS:
    Ability to solve complex problems and develop an appropriate action plan
    Ability to manage internal resources effectively and efficiently
    Ability to Lead a Technical team by providing leadership and mentorship
    Excellent business acumen
    Ability to perform mathematical calculations
    Excellent interpersonal and communication skills
    Excellent organizational and follow-through skills
    Good understanding of inventory management and logistics
    Problem-Solving
    Interpersonal Skills
    Amazing customer service skills
    Excellent verbal, and written communication


    Experience/ Education:
    Minimum of 3 years of proven management experience in the service industry and a history of demonstrating excellence in the following areas:
    Team Development; Sales/Operations; Customer Service.

    Journeyman or Master Plumber certification preferred, but industry experience (plumbing, HVAC, Home Improvements, or similar Consumer Service) is a must.

    Microsoft Office suite of applications required


    Compensation:
    Based on experience


    Benefits:
    Competitive Dental, Vision, and Healthcare Plans
    401(k) matching
    Short-Term and Long-Term Disability
    Life Insurance

    PTO
    Paid Holidays
    Employee Assistance Program (EAP)


    Disclaimer:

    The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

    Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.


    EOE
    #ZR

    PIb7f0898ebe
  • United Way of Central Maryland

    Family Services Manager

    2 weeks ago

    United Way of Central Maryland Baltimore, United States

    ** STATEMENT** · UWCM is well known for its Family Center programming, where high school student-parents participate in an array of supportive services designed to remove barriers on their path to high school graduation. The Family Center offers individual and group counseling, p ...

  • Johns Hopkins Hospital

    Patient Services Manager

    1 week ago

    Johns Hopkins Hospital Baltimore, United States

    Leadership experience? Continue the corporate ladder climb · **Position Summary**: · The Patient Service Manager coordinates and manages patient/resident food service activities, complying with the standards established by The Johns Hopkins Hospital within the Johns Hopkins Healt ...

  • Thompson Hospitality

    Food Service Manager

    3 weeks ago

    Thompson Hospitality Baltimore, United States

    **Who We Are**: · Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management ...

  • Alertus

    Manager, Client Services

    2 weeks ago

    Alertus Baltimore, United States

    **Company Description** · - At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives ...

  • Thompson Hospitality

    Food Service Manager

    3 weeks ago

    Thompson Hospitality Baltimore, United States

    **Who We Are**: · Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management ...

  • City of Baltimore, MD

    Service Partnerships Manager

    3 weeks ago

    City of Baltimore, MD Baltimore, United States

    THIS IS A NON-CIVIL SERVICE POSITION · CITY OF BALTIMORE, MAYOR'S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT · SERVICE PARTNERSHIPS MANAGER - Group Violence Reduction Strategy GRANT SERVICE SPECIALIST III · OPENING DATE: 5/7/2024 · CLOSING DATE: 6/28/2024 - at 12:00 AM Midnight ...

  • Filamatic

    Production Services Manager

    2 weeks ago

    Filamatic Baltimore, United States

    Filamatic is seeking a Production Manager who will lead a team of Assemblers and Field Service Technician in the daily tasks to ensure the team is hitting project deadlines and delivering completed. Working closely with the project team the Production Manager will forecast assemb ...

  • VOLUNTEERS OF AMERICA CHESAPEAKE AND CAROLINAS, INC.

    Manager, Program Services

    1 week ago

    VOLUNTEERS OF AMERICA CHESAPEAKE AND CAROLINAS, INC. Baltimore, United States

    **COMPANY OVERVIEW** · Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the commu ...

  • PGA Tour Superstore

    Studio Services Manager

    1 week ago

    PGA Tour Superstore Baltimore, United States

    PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of th ...

  • Kiddie Academy Of Locust Point

    Food Service Manager

    2 weeks ago

    Kiddie Academy Of Locust Point Baltimore, United States

    NOTICE: The form or document shown below is provided as an example only. You are not required to use it. If you choose to use it, please be sure to review and modify it to meet your specific hiring needs and requirements and ensure that it is compliant and current with any federa ...

  • Civic Works

    Roofing Service Manager

    4 days ago

    Civic Works Baltimore, United States

    **Organization Summary** · Civic Works' Energy Programs makes it easy and affordable for Baltimore City and Central Maryland residents to go solar and upgrade their energy efficiency. Through our programs, residents of all income levels lower their energy bills, improve the comfo ...

  • HHS, LLC

    Passenger Service Manager

    2 days ago

    HHS, LLC Baltimore, United States

    **Passenger Services Duty Manager/Shift Manager**: · Salary $55,000 · Oversee passenger services station operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team's goals and objectives. Serve as the primary customer ...

  • Kubota Tractor Corp

    Field Service Manager

    2 days ago

    Kubota Tractor Corp Baltimore, United States

    For Earth For Life · Kubota - For Earth For Life · Food water and the environment are indispensable for human beings. The Kubota Group continues to support the future of the earth and humanity by contributing products that help abundant and stable production of food, help supply ...

  • Velocity Solutions

    Nursing Service Manager

    3 weeks ago

    Velocity Solutions North Baltimore, United States

    Job Opportunities in North Baltimore · Modern – Competent – Innovative · As a supramaximal provider, the University Hospital Carl Gustav Carus, together with the Medical Faculty of the TU Dresden as the Dresden University Medicine, is committed to excellence in high-performance m ...

  • Johns Hopkins Health System

    Facilities Service Center Manager

    2 weeks ago

    Johns Hopkins Health System Baltimore, United States

    **Position Summary**: · **The Facilities Service Center Manager** is responsible for managing the daily operations of the Facilities Service Center. The 24/7 Center dispatches Facilities Management calls for three hospital campuses; the JHU School of Medicine and the Johns Hopkin ...

  • Ascension

    Consumer & Service Recovery Manager

    2 weeks ago

    Ascension Baltimore, United States

    We Are Hiring: · - **Department**: Patient Experience · - ** Schedule**: Monday-Friday, Daytime Hours · - ** Hospital**:Ascension Saint Agnes · - ** Location**: Baltimore, MD · What You Will Do: · Manage consumer experience and is accountable for service commitment. Serve as the ...

  • Sonesta Baltimore Inner Harbor

    Guest Service Manager/front Desk Manager

    1 week ago

    Sonesta Baltimore Inner Harbor Baltimore, United States

    Millennium Hospitality Management Group is a western Pennsylvania based management company. Our vision is to create a results-oriented leadership company with spirited, well-trained associates that provide a memorable experience for our guests and provide development growth to ou ...

  • Sheraton Baltimore North

    Convention Services Manager

    3 weeks ago

    Sheraton Baltimore North Towson, United States

    We have an exciting opportunity to join our amazing team as a Convention Services Manager. The Convention Services Manager will be responsible for acting as a liaison between the hotel and clients hosting meetings, conventions, and events at the hotel. · Bring your passion for ca ...

  • Notre Dame Preparatory School

    Donor Services Manager

    3 weeks ago

    Notre Dame Preparatory School Towson, United States

    Notre Dame Preparatory School is an independent, Catholic, school for girls in grades 6-12 located in Towson, Maryland. Founded in 1873 by the School Sisters of Notre Dame, Notre Dame Prep is rooted in tradition but contemporary in education empowering its students to become wome ...

  • Bob Bell Automotive Group

    Experienced Automotive Service Manager/director

    1 week ago

    Bob Bell Automotive Group Baltimore, United States

    **Bob Bell Chevrolet Baltimore** is currently seeking an **Experienced Service Manager/Director** to join our team. · **Responsibilities** · - Ensure customers receive prompt, courteous, and effective service · - Serve as a liaison between technicians and customers · - Take owner ...