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    care coordination specialist - New Jersey, USA, United States - Navvis

    Navvis
    Navvis New Jersey, USA, United States

    2 weeks ago

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    Description

    About Us:
    Navvis is a Real-Person Care company with a transformative approach to population health. Our groundbreaking approach responds to how people really live their lives, day in and day out. Navvis Real-Person Care is integrated and holistic, physician-led and person-centered.

    Our entire approach begins with asking people a simple question that no one else is asking:
    Not, 'what's the matter with you?' but, 'what matters to you?'

    Navvis delivers seamless, high-performing and aligned provider networks, care coordination, and value-base care models.


    We partner with health plans , health systems, providers and employers to eliminate the barriers, boundaries, and siloed efforts that fragment care.

    We help our clients move from a system that is complicated and frustrating to one that is centered on people's real-life needs.

    Real life. Life changing. Changing healthcare. That's Navvis.


    Learn more at:



    As a Care Coordination Specialist you will:


    • Serves as a patient advocate and assists in identification and improvement of departmental outcomes
    • Talent to be able to establish and maintain positive working relationships with patients, family, caregivers, physicians, and clinical and non-clinical staff
    • Support Care Managers

    A Day in the Life:

    • Manage internal and external customer relationships to ensure that all customer service needs are being met, including assisting offices in understanding their performance
    • Ability to maintain effective and professional relationships with patient, physicians and their practices, and other members of the care team
    • Handle a high workload and meet deadlines with a high level of accuracy
    • Determine Quality Measures in Value Based Care Programs

    What Success Looks Like in this Role:

    • Must be compassionate, professional, have exceptional communication/telephonic skills, detailed-oriented, and capable of handling a very fast-paced environment
    • Ability to facilitate multiple components of care to include but not limited to scheduling, gaps in care closure, and ensuring all collected data is entered into the care management module accurately
    • A personal commitment to a person-centered approach, along with strong relationship-building, communication, and active listening skills required
    • Serves as a patient advocate
    Requirements


    We are excited about you if you have these things:

    • High School diploma required, some college preferred
    • 4+ years of health care customer service or call center experience preferred
    • Medical Assistant with call center experience desired
    • Medical Terminology required
    • Excellent customer service skills
    • Knowledge of population health a plus
    • Bilingual a plus

    What you'll get:


    Navvis is committed to attracting the most insightful and motivated talent by providing a candidate and onboarding experience that you won't find elsewhere We foster an environment and culture that allow people to be creative, feel connected and be inspired to do their best work no matter where they are on the map.

    For all colleagues at Navvis, we strive to ensure that they have everything needed to be successful.

    From the basics like a competitive total rewards strategy, volunteering and social engagement activities to creating company experiences that challenge you to think differently and do different things as part of our never stop learning ecosystem, we support the whole person when you become a team member at Navvis.


    Navvis offers a competitive benefits package including, but not limited to, medical, dental, vision, 401K with a safe harbor contribution and Paid Time Off plan starting at 2+ weeks.


    Our Commitment:
    Navvis is an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.

    All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, creed, national origin, ancestry, disability, perceived disability, medical condition, genetic information, military or veteran status, sexual orientation, or any other protected status, as defined by applicable law.

    Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodation to complete your application and participate fully in our recruitment experience.

    Contact us at

    #LI-Hybrid

    #Associate
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