- Interacts with all visitors, coworkers and other departments in a customer friendly manner. * Acknowledges individuals that enter the work area. * Identifies ways to assist the individual. * Provides assistance to individuals who may need directions. * Assists individuals in finding resources in the patient care area.
- Handles all telephone calls in a customer friendly manner. * Answers calls promptly using the standard department greeting, (department area, name, title). * Provides assistance and answer inquiries. * Takes complete and accurate messages and ensures the message is delivered to the appropriate person. * Transfer calls to the appropriate area.
- Makes appointments for patients in compliance with unit standards and hospital policies, procedures and protocols. * Places calls to schedule treatments and procedures as ordered. * Schedules tests, therapies, operative/surgical procedures or specialty consultations to facilitate a coordinated flow of patients' medical evaluation process. * Ensures proper disposition of patient to ancillary area for diagnostic tests through written/verbal directions or assistance by transportation department.
- Maintains identified patient record while the patient is admitted to the patient care area. * Identifies forms that belong in the patient chart. * Assembles and/or disassembles patient charts/medical records as required. * Maintains the proper order and quantity of forms in the patient chart. * Fills out and submits correct patient forms to the appropriate ancillary department. * Checks information on all related documents to ensure that information is provided expediently to appropriate medical personnel * Retrieves and attaches lab test results and other documentation to medical record. * Reviews physician's update of electronic medical record and transcribes necessary data as required.
- Performs all tasks associated with maintaining patient census. * Alerts appropriate staff of patient arrivals. * Maintains current information, reflecting arrivals, discharges or transfers within the unit or to another unit. * Enters current and corrects activity in the census book (in applicable units). * Prints census report as needed. * Enters transfers and discharges in computer accurately and in a timely manner.
- Utilizes computer and related equipment to update, revise and maintain all information in the identified computer system. * Enters and updates patient information accurately and in a timely manner. * Transfers and/or discharges patients correctly. * Selects patients correctly. * Enters orders/charges correctly. * Cancels orders and credits charges correctly. * Displays results successfully. * Displays Pharmacy Medication Profile successfully.
- Communicates effectively to provide information/assistance. Confers and works collaboratively with patient/family/hospital staff in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.
- Establishes and maintains floor inventory of identified forms and supplies. * Identifies forms and supply items needed in the patient care area. * Sets up an inventory list of supplies needed. * Verifies the amount of supplies available for use. * Prepares requisitions for replacement supplies. * Verifies supplies received are the supplies ordered. * Restocks the supply areas when received.
- Maintains confidentiality of patient, department and hospital information. Adheres to established department and organization policies in processing and releasing patient information (i.e. HIPPA, Confidentiality, and Compliance Policies).
- Completes required continuous training and education, including department specific requirements. Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities.
- Transports mail, records, reports and files.
- Maintains a clean, orderly, safe environment in direct and indirect patient care areas. Adheres to established policies, compliance/quality improvement, patient safety, environment and infection control standards.
- Provides coverage for relief and absences as required.
- In addition, Patient Service Clerks assigned to the Nursery will perform the following functions: Responsible for managing the hospital's birth certificate process. * Obtains accurate parent/child information and files the information with the State of Tennessee within 30 days of birth. * Provides parent(s) with a Mother's copy of the birth certificate prior to discharge. * Adheres to the birth certificate protocols set forth by the State of Tennessee.
- High School Diploma or equivalent with related course work Required and
- Completion of a clerical or general office program Preferred
- Minimum 1 year experience clerical, customer service, or related experience such as medical office, secretarial, general clerical or customer/guest services. Required
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Lifting - Rarely
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Climbing - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Rarely
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Rarely
- Talking - Constantly
- Hearing - Constantly
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Frequently
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Description
A Brief OverviewProvides support by performing various clerical duties, data entry, scheduling tests and discharge functions within unit operations to affect a smooth, efficient and customer responsive patient flow of services.
What you will do
