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    Customer Success Representative - Waltham, United States - Radancy

    Radancy
    Radancy Waltham, United States

    3 weeks ago

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    Description
    Overview

    Radancy is transforming how companies connect with candidates through our SaaS talent acquisition platform. As a Customer Success Representative at Radancy, you'll work collaboratively to ensure the satisfaction and retention of our customers by providing exceptional customer service and support of our cloud-based platform. Interacting daily with your customers and teams, you'll help execute data-driven strategies that fully maximize ROI across our Radancy Talent Acquisition Cloud. Your elevated customer relations skills, resourcefulness, and ongoing eagerness to learn will drive success in this role. This entry level role is your gateway to many different career paths at Radancy.

    Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don't believe you meet every one of the qualifications below.

    Responsibilities
    • Collaborate with Customer Success team members to manage all assigned tasks to achieve customer goals and key performance indicators (KPIs):
      • Create insertion orders and project request forms to administer media and programmatic requests
      • Ensure internal and customer meetings are scheduled, productive and accurately documented for future reference
      • Maintain accurate data and project details and enter into billing and ticketing systems
    • Support ongoing project efforts to ensure our Radancy Talent Acquisition Cloud is a productive part of your customers' strategy
    • Provide excellent customer service and support through effective communication and a high attention to detail
    • Keep up to date with product developments and best practices
    Qualifications
    • 0-1 years of experience with a desire to learn new skills in the software industry
    • Strong project and time management as well as organizational skills
    • Excellent attention to detail
    • Exceptional written and verbal communication skills with an openness to providing feedback to help iterate the business
    • B2B SaaS (Software as a Service) Customer Success, Account Management, consulting and/or sales experience is highly valued
    Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.
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