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- Performs concierge duties to provide the ultimate guest experience and "one stop shopping"
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Guest Services Coordinator - Orlando, United States - Universal Orlando
Description
JOB SUMMARY:
Guest Services Coordinators are responsible for helping Guests enjoy their stay at our resort through: setting expectations and troubleshooting and resolving Guest situations.
Coordinators provide exemplary Guest Service while maintaining quality and a positive atmosphere.Duties include, but are not limited to, satisfying Guests needs and maintaining constant surveillance of cash drawers and other company assets.
MAJOR RESPONSIBILITIES:
long queues, crowd control, inclement weather, employee interactions, height restrictions, property damage and inoperable attractions ect.
upgrades on all ticket media, restaurant and hotel reservations, lost children, transportation needs and foreign currency exchange.
EDUCATION:
Bachelor's degree is preferred.
EXPERIENCE:
3+ Years previous Guest Service experience in Hospitality Industry preferred. 1+ Years providing direction preferred; or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando.
No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.
Universal Orlando Resort. Here you can.Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2024 Universal Studios. All rights reserved. EOE