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    Resident Services Coordinator - Henrico, United States - Education Realty Trust Inc.

    Education Realty Trust Inc.
    Education Realty Trust Inc. Henrico, United States

    1 week ago

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    Description

    This position is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.


    JOB DESCRIPTION

    Essential Responsibilities:

    • Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
    • Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community's established policies related to concessions, specials, and other programs to boost occupancy.
    • Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
    • Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
    • Ensures that the community and show units meet the Company's standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
    • Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
    • Executes and performs activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
    • Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

    Required Licenses or Certifications:

    • Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
    • Incumbents must have valid driver's license to operate a golf cart on property.


    Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


    Corporate Positions:

    In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.


    Onsite Property Positions:

    In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.

    Greystar seeks to attract, recruit, advance and retain top talent.

    Greystar's compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.


    Robust Benefits Offered for Full-time Team Members:

    • Medical, Dental, Vision, Life
    • 401(k) with Company Match (eligibility required)
    • Short-term & Long-term Disability
    • Critical Illness/Accident/Hospital Indemnity Plans
    • Employee Assistance Program
    • Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave


    For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

    Greystar will consider for employment qualified applicants with arrest and conviction records.
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