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    Automotive Service Appointment Coordinator - Richmond, United States - Haley Auto

    Haley Auto
    Haley Auto Richmond, United States

    1 month ago

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    Description

    POSITION SUMMARY:

    • Basic knowledge of company products (labor rates, menu item prices, models, series, options,
    warranties, vehicle maintenance, standard equipment, specifications).


    • Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations.
    • Is capable of addressing customer hesitation and resistance with patience and empathy.
    • Capable of projecting a positive image every time you place or receive a telephone call.
    • Works with all departments in the dealership, charts and monitors daily activities.
    • Ability to work a flexible schedule, including weekends and evenings.
    Cashing out customers, doing follow up calls.


    CUSTOMER SERVICE ORIENTATION:

    • Believes that the customer is the most important thing.
    • Devotes maximum attention and effort to providing the highest levels of customer service.
    • Feels a personal sense of achievement when customers are delighted.
    • Understands and anticipates customer needs and works tirelessly to meet them.
    • Willing to go above and beyond the call of duty to help customers and resolve their problems.
    • Thrives on ensuring that the customer experience is the best it can be.
    • Sees customer complaints firstly as opportunities to create customer satisfaction.
    • Driven to make sure every customer feels valued.

    The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service.

    He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.


    Monday & Tuesday 9am-6pm, Thursday & Friday 9am-6pm, Saturday 7:30am-2pm

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