- Manage customer orders timely and to the highest level of accuracy by:Reviewing customer purchase orders (PO); reviewing PO to Customer Material Information (CMI); and entering order into SAP.
- Respond to all customer inquiries with sense of urgency and first contact resolution.
- Run back/late order report and collaborate with customers to manage appropriate expectations and proactively resolve problems.
- Administer customer order changes, expedites, tracking and cancellations.
- Assist in updating customer and material information promptly in SAP.
- Administer sample requests from customers and Sales team.
- Process all incoming emails, calls and faxes promptly and to the highest level of accuracy.
- Work independently with minimal supervision in a fast paced environment.
- Contribute to process efficiency and customer experience continuous improvement efforts.
- Resolve product or service problems by: clarifying customer complaint; determining the cause of the problem, creating a return authorization; providing customer with best solution to solve the problem expediting correction or adjustment and following up to ensure resolution.
- Work in SAP, Microsoft Word, and Excel.
- Work with the appropriate Sales person to service the customer on any changes in the Customer Master file.
- Associates degree or 2+ years of customer service or equivalent job-related experience
- Strong verbal, listening and written communication skills
- Working knowledge of Microsoft Office and Excel
- Ability to work in Windows environment and learn multiple computer applications (SAP, Onenote, Outlook)
- Ability to conduct problem solving in day-to-day operations
- Strong time management, multi-tasking and organizational skills
- Ability to work under pressure and to make decisions autonomously
- Strong attention to detail in a highly dynamic and changing environment
- Ability to apply critical thinking and analyze information
-
Service Representative
2 days ago
Event Network Phoenix, United States Part timeDo you have retail store experience, does Arizona's proud cultural heritage and welcoming resort destinations connect to your interests, and do you want to work for an amazing company that puts its Team, Partners, Guests & Planet first? · Check out what our team members have to ...
-
Customer Service Representative
1 week ago
Acro Service Corp Phoenix, United StatesJob Title : Customer Service Representative · Duration : 03 months (possibility of extension) · Location : Phoenix, AZ · Pay : $20/hr on w2 basis without benefits. · Bilingual/Spanish Required · Job Description: · Greet clients/public and assess purpose of office visit. Make refe ...
-
Client Services Representative
2 weeks ago
Cetera Phoenix, United StatesThis person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prepare and process client paperwo ...
-
Customer Service Representative
5 days ago
4684 SMC Region USC Phoenix, United States Full timeSandvik Rock Processing Solutions is looking for a · Customer Service Representative · Location – Flexible (Elko, NV, Virginia, MN, Phoenix, AZ, Atlanta, GA) · Sandvik Rock Processing Solutions (SRP) is a business area within the Sandvik Group and a global leading supplier of ...
-
Customer Service Representative
2 weeks ago
Upgrade, Inc. Phoenix, United States:Our Customer Service team is hiring for Customer Service Representatives. We are looking for detailed-oriented individuals to assist our customers over the phone with the loan application process from start to finish, including reviewing financial and identifying documents, assi ...
-
Customer Service Representative
2 weeks ago
TalentBridge Phoenix, United StatesIf you're ready to be part of a team that values excellence and customer satisfaction, your adventure starts here · Pay: $18 /hr · Location: · In Office - Phoenix, AZ 85027 · The role will move to a hybrid model once performance measures are met · Schedule: · Training schedule - ...
-
Customer Service Representative
2 weeks ago
Tree Pros Phoenix, United States Full timeAs a Customer Service Representative (CSR), you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. Your primary responsibility will be to assist customers with their inquiries, resolve issues, and provide exceptional serv ...
-
Service Account Representative
1 week ago
Panasonic Phoenix, United StatesThe Service Account Representative serves as the voice of the customer and acts as a liaison between the Hussmann sales branch and factory to satisfy customer requests and resolve issues. You will ensure that customer specifications and requests are met by entering accurate data, ...
-
Customer Service Representative
4 weeks ago
LanceSoft Phoenix, United StatesThis position greets and provides assistance to the public entering the building; will require to handle complaints in a professional manner while making the person feel comfortable; Will assist the injured worker, attorneys, insurance carriers, and third party administrators whi ...
-
Customer Service Representative
2 days ago
TalentBurst, Inc. Phoenix, United States ContractPosition Description · • General Duties & Qualifications include the following at a minimum - Knowledge of basic office equipment including a personal computer, electronic key system (EKS), telephone and headset. · • Ability to communicate and record information accurately. · ...
-
Customer Service Representative
2 weeks ago
Acro Service Corp Phoenix, United StatesThe Administrative Support Specialist's duties include, but are not limited to: · • Answer phones, provide general info, route calls, take messages · • Retrieve voicemail messages, research, and respond to or route status inquiries · • Assist with local office emails, respond ...
-
Customer Service Representative
2 weeks ago
TalentBridge Phoenix, United StatesTitle: Customer Service · Location: Phoenix, AZ 85027 · Duration:06+ Months (High possibility of perm or extension) · Start date: June 03, 2024 · Interview: This position requires a video screening within 24 hours after applying for it. · Pay rate: 18/Hr on w2 · After trainin ...
-
Customer Service Representative
1 week ago
Insight Global Phoenix, United StatesAs an Assistant Client Manager, you will play an essential role in supporting the Client Managers in servicing and managing our commercial insurance clients. In this role, you will be responsible for assisting with day-to-day client activities, responding to client inquiries, pre ...
-
HSE Services Representative
14 hours ago
SA Technologies Phoenix, United StatesDescription · This customer service position supportsconstituents including education administrators, community members, educationpartners, and Arizona students' families. Responsibilities include providingtechnical assistance on adult education classes and pathways for earning ...
-
Customer Service Representative
14 hours ago
Desert Hills Animal Clinic Phoenix, United States General PracticeVETERINARY RECEPTIONIST · Located in North Phoenix between I-17 & Cave Creek Rd. · POSITION SUMMARY: The front desk receptionist schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures go ...
-
Technical Service Representative
2 weeks ago
Hayward Phoenix, United StatesOverview · Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of resid ...
-
Leoforce Phoenix, United StatesJob Description · Job DescriptionJob Summary · Job Title : Client Service Representative · Client : Paychex · Location : Phoenix, AZ · Pay Rate: $20/HR (Not Negotiable) · Onsite Position. · Overview · Under a significant level of guidance and direction, provides customer service ...
-
Leoforce Phoenix, United StatesJob Description · Job DescriptionJob Summary · Job Title: Client Service Representative · Client: Paychex · Location: Phoenix, AZ · Pay Rate: $20/HR (Not Negotiable) · Onsite Position. · Overview: · Under a significant level of guidance and direction, provides customer service fo ...
-
Leoforce Phoenix, United StatesJob Description · Job DescriptionJob Summary · Job Title : Client Service Representative · Client : Paychex · Location : Phoenix, AZ · Pay Rate: $20/HR (Not Negotiable) · Onsite Position. · Overview · Under a significant level of guidance and direction, provides customer service ...
-
Client Services Representative
2 weeks ago
Cetera Financial Group Phoenix, United States Full timeThis person supports Financial Professionals (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This role may cover up to 3 Financial Professionals. This person wo Client Service, Representativ ...
Customer Service Representative - Phoenix, United States - IEWC US
Description
The Customer Service Representative (CSR) is responsible for providing best in class support for IEWC customers.Reporting to the Customer Service Team Lead, this role manages the day to day customer activities such as customer orders, presale inquiries, and post-sale transactions. The CSR works collaboratively with internal partners applying excellent customer service and communication skills, order management capabilities and system knowledge to support given territories and to meet the daily needs of the customer.As the CSR, you will represent the IEWC brand and value proposition, and become the "face to the customer" in their daily activities.
KEY RESPONSIBILITIES: