Patient Care Coordinator - Northridge, United States - Ottobock

Ottobock Northridge, United States

2 weeks ago

Description

Summary Statement

Active Life specializes in Prosthetic, Orthotic and Compression solutions by treating, nurturing and transforming clients' lives, empowering them into active opportunity through our unparalleled clinical services and products. In 2021, Active Life joined Ottobock Patient Care. Already known for its worldwide excellence in prosthetic technology and quality patient care, This collaboration will support Active Life Orthotics and Prosthetics and Ottobock's shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.

We are looking for a Patient Care Coordinatorat our Northridge, CA location.We value our employees and offer generous benefits in appreciation of their hard work and dedication.

Duties & Responsibilities

Provide administrative support of the front desk by answering telephones, taking messages, routing calls or notifying appropriate individuals, printing and posting schedules, checking/sending faxes, assisting with developing/modifying patient appointments, maintaining/reconciling patient information in computer system, and performing quality control audits of records.
Coordinate patient communications for scheduling and appointment reminders, financial responsibility discussions, procurement of medical documentation from their referral source through direct, phone communication, fax and/or email as appropriate.
Assist in managing the Work in Process (WIP) daily in collaboration with the Clinicians and maintain all case documentation in system in compliance with best practices established by the company.
Secure insurance authorizations for patient cases, financial responsibility and medical documentation requirements.
Maintain a clean office work environment including coordination of all office supplies.
Handle office petty cash as needed.
Perform shipping and receiving of products for device procurement and delivery as needed.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
Create and maintain reporting as needed.
Ensure customers receive the best service possible and concerns are satisfactorily resolved.
Perform other duties as assigned.

Qualifications

High school diploma or equivalent.
Two years of office administrative management, preferably in a medical/dental/therapy office.
Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
Knowledge of Medicare, Medicaid preferred.
Customer service experience.
Bilingual a plus

Benefits

Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%

Diversity at Ottobock

For us, the focus is on treating each other with respect and enjoying our work. We value diversity and therefore expressly welcome all applications regardless of gender, age, nationality, disability, ethnicity and social origin, religious beliefs or sexual orientation. This includes special consideration for severely disabled individuals with equal suitability.

Your future at Ottobock

Ottobock's products and services in the areas of Prosthetics, NeuroMobility, Patient Care, Exoskeletons developed by 'SUITX by Ottobock' and Business Solutions ensure independence and quality of life when personal mobility is restricted. With over 9,000 employees in almost 60 countries, our company is the world market leader in technical orthopedics.

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal at Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application

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