Client Care Coordinator - Van Nuys, United States - Home Instead

Home Instead
Home Instead
Verified Company
Van Nuys, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Home Instead is hiring for a full time Client Care Coordinator office position in Sherman Oaks with a bonus program.

Home Instead in Sherman Oaks, CA is seeking a relationship-builder and quality-driven individual to help us change the face of aging in our community.


The Client Care Coordinator is responsible for a variety of duties that relate to client care, including care consultations with potential clients and family members, Client/CarePro ( Caregiver) introductions, and quality assurance visits with existing clients.

This position continuously evaluates the care plan through a series of ongoing communications and visits to ensure high quality care as well as opportunities to increase service hours.


Primary Responsibilities:

  • Reflect the core values of Hummingbird LA, LLC d.b.a. an independently owned and operated Home Instead Franchise.
  • Conduct client service inquires and care consultations in the Sherman Oaks service area following the consultative sales approach.
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Maintain ongoing communication and a consistent followup schedule with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client's care.
  • Conduct client/Carepro introductions with every new client and with every new Carepro.
  • Shared on call responsibility with key players
  • Must be a good listener, be detail oriented, and able to prioritize effectively.
  • Must be flexible and have the availability to work weekends, as necessary.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Minimum Qualifications:
-
College degree preferred (equivalent work experience may be considered).

  • Licensed Vocational/Practical Nurse (LVN/LPN) preferred
  • Social Worker preferred
  • One year experience in home care, health care or seniorrelated industry required, or equivalent combination of education and work experience may be considered.
-
Must possess a valid drivers' license

  • Must have demonstrated computer skills and be proficient in Microsoft Office Suites with the ability to learn/use webbased software.
-
Must be fluent in English, ability to communicate information effectively.


Benefits:


  • Full-Time
  • Competitive Salary
  • Position Specific Bonus Program
  • Organization Bonus Program
  • Paid Vacation
  • Paid Holidays
  • Paid Time Off
  • On-Call pay
  • Sick Time


  • Health Savings Account

  • AFLAC


  • CalPERS

  • Retirement
  • Paid orientation and annual training
  • Advancement Opportunities
  • Direct Deposit
  • Paid Parking

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.


Pay:
$ $31.25 per hour

Expected hours: 40 per week


Benefits:


  • Health savings account
  • Paid sick time
  • Paid time off
  • Referral program
  • Retirement
plan

  • Vision insurance

Schedule:

  • Monday to Friday
  • On call
  • Weekends as needed

Work setting:

  • Inperson
  • Office

Application Question(s):

  • Are you willing to share "on call " responsibilities with other key players?
  • Do you live or willing to drive in the San Fernando Valley for client care consultations?

Experience:


  • Home or
Health Care: 1 year (preferred)


Language:

- english (required)


Ability to Commute:

  • Van Nuys, CA required)

Work Location:
In person
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