Mental Health Care Coordinator - Van Nuys, United States - Clinica Romero

Clinica Romero

Verified Company

Van Nuys, United States

7 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Title:
Mental Health Care Coordinator

Department:
Behavioral Health

Position reports to:
Behavioral Health Manager

Position Summary:

The Behavioral Health Care Coordinator (BHCC) works in collaboration and continuous partnership with chronically ill or high-risk mental health patients and their family/caregiver(s), clinic/hospital/specialty providers and staff, and community resources in a team approach.

Responsibilities:

Promote timely access to mental health care
Deliver outstanding and compassionate customer service to individuals seeking mental health services for themselves or a loved one
Support mental healthcare providers in serving those that reach out to Clinica Romero for care.
Schedule appointments on behalf of BH provider including verifying insurance and demographic information. Listen to the needs of each individual to ensure they are matched with the provider best equipped to serve their unique mental health needs
Schedule new patients as well as existing patients' follow up appointments
Ensure all appointments are scheduled appropriately for both inperson and telehealth visits
Maintains and works on the bump and wait lists
Review and address all new patient (internal and outside) referrals/authorization and schedule accordingly
Review patient charts for BH screening tools scores and refer patients to mental health for assessment when necessary
Conduct full BH intake on all BH patients. Ensure information is in patient's chart to allow review by BH provider
Ensure all appointments are registered appropriately in the EMR system, including patient registration, patient and insurance information, and other information needed
Troubleshoot patient issues
Act as the point of contact for all BH patients
Perform light case management in support of BH provider and patient care
Schedule transportation services for patients in need
Act as a translator (Spanish speaker) for BH provider and patient communication
Organize translation services if further language barrier persist
Conduct reminder appointment calls (day before and morning of)
Performs various front office duties
Performs other duties as assigned

Qualifications/Requirements:

Must have experience in the medical and mental health field with knowledge of insurance companies and benefits/eligibility for mental health and substance abuse services
Bilingual (Spanish speaking) preferred
Demonstrate selfdirection, professional decisionmaking, ability to multitask and possess high attention to detail. Takes initiative.
Excellent care and customer service skills
Responsive and communicative with BH providers, staff, and management
Willingness to receive ongoing training and supervision
Express empathy and kindness
Knowledge of HIPPA regulations
Excellent communication skills with the ability to communicate clearly and concisely, both orally and in writing