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    Automation Customer Success Manager - Remote, United States - Thermo Fisher Scientific

    Thermo Fisher Scientific
    Thermo Fisher Scientific Remote, United States

    2 weeks ago

    Thermo Fisher Scientific background
    Full time
    Description
    Job Description

    DUTIES:


    • Provide technological and process simplification solutions to drive business simplification, standardization & transformation.
    • Work collaboratively with all levels of business stakeholders to drive global initiatives and strategies for adopting Automation Capabilities (RPA, Workiva, Dodeca, workflow tools, Process re-engineering) and lead the execution of automation solutions that optimize Finance function of AIG division.
    • Assist clients to optimize all elements of their accounting and finance organization.
    • Document and maintain clear, concise functional and technical specifications for financial reporting applications and business system processes and cross functional support to IT team to write custom Business Rules and/or Calculation Scripts for custom logic to facilitate budgeting and forecasting needs for Workflow automation tools like Workiva and Dodeca implementation.
    • Evangelize technology solutions and provide required trainings to Finance groups.
    • Collaborate with technology and functional leaders to create a technical roadmap for enterprise-based products.
    • Drive standardization of tools, processes, and reporting solutions that facilitate key business insights across the division through collaborative partnerships with Commercial, Business Unit, FP&A, and Corporate Systems teams.
    • Assist with the integration of Hyperion applications with existing processes, including budgeting, forecasting, financial consolidation and close, and data warehouse/management reporting.
    • Build cross-functional relationships and work collaboratively across functions to coordinate completion of cross-functional deliverables.
    • Perform an As-Is/To-Be Gap Analysis to identify differences between business process flows as they are now, and what they will be in the future.
    • Make comprehensive recommendations covering all aspects of implementing new processes.
    • Provide an executive summary to address the performed analysis, strategies to address risk, and a risk mitigation plan.
    • Coordinate with customers and/or technical staff to resolve issues with software applications.
    • Drive continuous innovation and communication to both your operations & other business partners.
    • Support overall data strategy of centralization, consistency, automation, and visualization.

    Travel:
    Up to 15% domestic and international travel required


    Telecommuting Employee:
    Reports to company headquarters in Waltham, MA. Can work remotely or telecommute.




    REQUIREMENTS:


    MINIMUM Education Requirement:
    Master's degree in Management Information Systems, Computer Science, Engineering, Finance, or any field of study.

    MINIMUM Experience Requirement: 4 years of experience in Finance, IT, Project Management, Accounting, or related experience.

    Alternative Education and Experience Requirement:

    Bachelor's degree in Management Information Systems, Computer Science, Engineering, Finance, or any field of study plus 6 years of experience in Finance, IT, Project Management, Accounting, or related experience.


    Required knowledge or experience with:

    • Development and Implementation with Workiva, Dodeca, and Blackline modules;
    • RPA, IPA, and Process Optimization;
    • Lean/Six Sigma management experience;
    • Managing a direct or matrixed team in defining responsibilities, setting and tracking deliverables, and prioritizing and executing projects;
    • FP&A activities, with process improvement; and
    • Corporate financial systems, including SAP, ERP, BPC Management Reporting and Financial Consolidation processes.
    • Can work remotely.
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