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    Customer Success Manager - Remote, United States - Amplemarket

    Amplemarket
    Amplemarket Remote, United States

    3 weeks ago

    Default job background
    Full time
    Description

    What is Amplemarket all about?

    Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.

    In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.

    Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.


    We are looking for a Customer Success Manager who isn't afraid to roll up their sleeves and get creative.
    The Customer Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize the customer experience is what helps brands grow... and win. We're thrilled to have the opportunity to build a process and experience that hasn't been done before. If you like to collaborate, spearhead new ideas, and are passionate about doing things that don't scale, let's talk


    You will:

    • Manage a portfolio of Accounts.
    • Help define, structure and improve Amplemarket's customer success processes.
    • Engage with new customers and help them during their onboarding and implementation process.
    • Engage in business-level and technical conversations at multiple levels of any organization.
    • Provide data driven insights and recommendations that inform the growth and long-term success of Amplemarket's customers.
    • Drive success in tangible metrics like retention, renewals and expansions.
    • Work closely with Sales and Product teams.

    Who we're looking for:

    • +3 years experience in customer success, account management or related role.
    • Exceptional ability to build and maintain strong trusted relationships with customers, from end users through to executive sponsors.
    • Commercially savvy and extremely efficient at spotting, nurturing and closing growth opportunities.
    • Strong written and verbal communication skills.
    • Want to work, learn and grow in a high-growth startup atmosphere.
    • Ability to operate in a fast-paced environment.

    Nice to have:

    • Experience doing customer success for B2B and/or SaaS products
    • Experiencing working at a high-growth startup before


    A little more about Amplemarket:

    • We are a post-Series A start-up
    • We are backed by YCombinator
    • Fast growing startup with product market fit
    • Founders also created
    • You can listen more about us here:


    We offer:

    • Nice work environment
    • Competitive Salary
    • Health Insurance
    • Stock Options
    • Annual Company Trip in a secret location
    • and more

    Amplemarket is committed to creating an inclusive employee experience for all.

    Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of innovators, we firmly believe that what truly matters is how your skills, knowledge and personality fit our company. So bring your best professional version of yourself, and apply - we'd like to hear from you

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