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IT Field Support Specialist - St Louis, United States - MGM Healthcare
Description
**JOB DESCRIPTION**
**LOCATION**
LOGIN IT Field Support Specialist MGM Healthcare Home Office DESCRIPTION **IT Field Support Specialist**
MGM Healthcare is seeking a talented, customer focused IT Field Support Specialist based in St. Louis, Missouri. This role will work to develop, promote and provide enhanced technology support and services. The ideal candidate will possess a unique combination of skills including interpersonal, technology, customer service and first-hand experience in the post-acute care environment.
**Pay, Benefits & Perks of IT Field Support Specialist:**
Competitive Pay Based on Experience
Paid Time Off (PTO) + One Floating Holiday Per Year
401(k) plus Company Match
Medical (Teledoc Included), Dental, Vision, and Life Insurances offered including other voluntary benefits
Earned Wage Advances/Daily Pay Get early access to earned wages anytime, anywhere. Access up to 50% of your earned net wages at any time during your pay period; small fees apply.
**Principal Duties & Responsibilities of IT Field Support Specialist:**
Travel to various offices to perform essential IT duties and responsibilities as required
Provide senior technical project service work.
Enhance and develop new services and initiatives to better support customers.
General upkeep various Computing devices including: Computers, Printers and network equipment.
Support end-users through the IT Service Desk.
Communicate effectively and efficiently with both customers and the company
**Skills, Abilities, & Experience Required of IT Field Support Specialist:**
Must have a great attitude and enjoy customer service.
Ability to manage high-pressure situations with a calm and professional demeanor while being sensitive to the timing needs and business disruption experienced by our clients.
3+ years of hands-on work experience delivering high-quality Help Desk and Field Service support for computers and peripherals.
4+ years work experience in PC Help Desk/Support/Help Desk capacity.
Ability to support Help Desk issues from Level 1 through Level 3.
Expert knowledge of Microsoft Windows and Office software.
Strong analytical skills to troubleshoot technical computer and network problems with own knowledge, through documentation; know when to escalate to next level support
Knowledge of IP Fundamentals needed to troubleshoot client connectivity issues such as DHCP and DNS.
Ability to diagnose end-user system failures and resolve issues in a timely and efficient manner, diagnose printer and other peripheral device failures and resolve issues, and troubleshoot network devices in order to ensure connectivity from the PC to the network.
Experience conducting end-user training, especially during new system implementation projects.
**AAP/EEO Statement**
MGM Healthcare provides equal employment opportunities. We are committed to complying with all state, federal, and local laws that prohibit discrimination in employment, including recruitment, hiring, placement, promotion, transfers, compensation, benefits, training programs, reductions in workforce, termination, and recall. Our facility strives to provide equal opportunity for employment to all individuals who are properly qualified and able to perform the duties of their employment, without regard to employees legally-protected characteristics (protected class) including: age, sex, race, color, creed, religion, national origin, ancestry, citizenship, marital status, pregnancy, medical condition, physical or mental disability, sexual orientation, gender identity, genetic information, uniform service member status (including National Guard and/or reserves), state organized militia status, veteran status, fire department/protection membership, human immunodeficiency virus infection (HIV), acquired immunodeficiency syndrome (AIDS) and AIDS-related complex (excluding individuals who have a contagious disease or infection that poses a direct threat to the health or safety of other individuals or who, by reason of the currently contagious disease or infection are unable to perform the duties of their employment) or any other unlawful basis.
IND123
LOCATION 477 N Lindbergh Blvd, Creve Coeur, MO 63141, USA Add details about your education history:
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Start Date End Date I graduated from this school + Add more education Add details about your work experience:
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