- Incident management, Request management, Change management, Knowledge management and Access rights management
- Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
- Perform incident resolutions and request fulfilment and supports end users on a variety of issues
- Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
- Service end-user requests at the IT Service Spot
- Completes assignments without direct supervision and good team player
- Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
- Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
- Experience with an enterprise level ticketing system - ServiceNow experience is a plus
- Treatment of tickets and requests from end-users for all Deskside related support
- Handling end-user hardware request including coordination of, and delivery and pick-up
- Deploy/return/retire equipment (laptops, ...) in IT Equipment
- RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices, ...) with supplier
- Handling mobile telephony related requests
- Diagnosing and resolving issues at the IT Service Spot
- Roll-out and coordination of the fleet replacement (laptop, desktop)
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Apex Dynamics St. Louis, United StatesThe PM-International AG is a European family-owned company with 30 years of success in the distribution of high-quality products for health, fitness, and beauty. With our self-developed nutritional supplements and cosmetics under the brand FitLine, we consciously focus on the pre ...
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IT Support Specialist
6 days ago
Collegis LLC St Louis, United StatesCollegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader i ...
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IT Support Specialist
3 weeks ago
Technology Partners St Louis, United StatesTechnology Partners is currently seeking a talented IT Support Specialist. Do you have experience providing technical support to end users in an enterprise environment? Let us help you make your next big career move a reality · What You Will Be Doing: · We are seeking an experi ...
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IT Support Specialist
2 weeks ago
Gillespie & Powers Inc St Louis, United StatesAt Gillespie & Powers, we aren't just a company - we're a tight-knit, family-owned business united by a common drive for success and growth. With a legacy of over 80 years in our industry, we've maintained our status as a trusted leader while continually expanding our presence an ...
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IT Support Specialist
1 week ago
Missouri History Museum St Louis, United StatesCOMMITMENT TO RACIAL EQUITY · The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from all racial and ethnic identities ...
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IT Support Specialist
1 week ago
Guarantee Electrical St Louis, United StatesPartner. Energize. Deliver. · Join our St. Louis team as an IT Support Specialist and become an employee of a nationally recognized Top Workplace This person would be the initial point of contact for customers/employees with IT needs. They would be responsible for managing help d ...
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IT Support Specialist
1 week ago
Guarantee Electrical Saint Louis, United StatesJob Description · Job DescriptionPartner. Energize. Deliver. · Join our St. Louis team as an IT Support Specialist and become an employee of a nationally recognized Top Workplace This person would be the initial point of contact for customers/employees with IT needs. They would b ...
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IT Support Specialist
1 week ago
Missouri History Museum Saint Louis, United StatesJob Description · Job DescriptionCOMMITMENT TO RACIAL EQUITY · The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from ...
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Technical Support Specialist
2 weeks ago
Convergenz St Louis, United StatesSECRET clearance REQUIRED · Provides advanced technical advice and guidance on installation, adaptation, configuration or enhancement of Company technical products, programs. Performs Tier III problem resolution on the telephone with users, walks the user through a series of step ...
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Community Support Specialist
3 weeks ago
Katapult Network St Louis, United StatesKatapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some ...
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IT Field Support Specialist
3 weeks ago
MGM Healthcare St Louis, United States**JOB DESCRIPTION** · **LOCATION** · LOGIN IT Field Support Specialist MGM Healthcare Home Office DESCRIPTION **IT Field Support Specialist** · MGM Healthcare is seeking a talented, customer focused IT Field Support Specialist based in St. Louis, Missouri. This role will work ...
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Customer Support Specialist
2 weeks ago
Corporate Resources St Louis, United StatesCorporate Resources, on behalf of our client located in St. Louis, MO, is hiring a full-time, permanent Customer Support Specialist. · Customer Support Specialist - St. Louis, MO · $50,000-$55,000/Annually + Full Benefits · At our company, you'll have the chance to build a career ...
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Application Support Specialist
3 weeks ago
Concero St Louis, United StatesThe Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. · Job F ...
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Community Support Specialist
2 weeks ago
Compass Health Network St Louis, United StatesDue to rapid expansion in all of our clinics, we are offering a $1500 sign-on bonus* for Community Support Specialist positions; additional $500 sign-on bonus* for Qualified Mental Health Professionals. We are eager to be able to continue to serve clients in our service areas and ...
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Operations Support Specialist
1 week ago
Acosta Group St Louis, United States**Operations Support Specialist** · **General Information** · **Company:** PRE-US · **Location:** SAINT LOUIS, Missouri, 63146 · **Ref #:** M59155 · **Function:** Corporate · **Employment Duration:** Full-time · **Benefits:** · + Medical, dental and vision insurance · + ...
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Operations Support Specialist
1 week ago
Acosta St Louis, United StatesOperations Support Specialist · General Information · Company: PRE-US · Location: SAINT LOUIS, Missouri, 63146 · Ref #: M59155 · Function: Corporate · Employment Duration: Full-time · Benefits:Medical, dental and vision insurance · Company-paid life insurance, short-term and long ...
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Microcomputer Support Specialist
2 weeks ago
City of St. Louis Department of Personnel St Louis, United StatesMicrocomputer Support Specialist · View all jobs ) Apply · Department: Police Department · Salary · Minimum: $34,684.00 · Maximum: $52,260.00 · Position Specifications · Incumbents in this position install, configure, and maintain PC hardware and terminal devices, including print ...
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Client Support Specialist
3 weeks ago
Zelis Healthcare St Louis, United StatesPosition Overview · The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. The CSS is responsible for assisting the client with the successful processi ...
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Community Support Specialist
1 week ago
Compass Health Network St Louis, United StatesDue to rapid expansion in all of our clinics, we are offering a $1500 sign-on bonus* for Community Support Specialist positions; additional $500 sign-on bonus* for Qualified Mental Health Professionals. We are eager to be able to continue to serve clients in our service areas and ...
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Practice Support Specialist
5 hours ago
Marathon Health St Louis, United StatesJob Locations: · US-MO-St. Louis · Type: · Full-Time · Overview: · Practice Support Specialist · Marathon Health is seeking a full-time Practice Support Specialist (PSS) to work collaboratively with our team in St. Louis, MO serving the employees and families at their onsit ...
Support Specialist IT - St Louis, United States - Omni Inclusive
Description
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels.The Support Specialist IT will be involved mainly in:
Wanted profile: