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    IT Support Specialist - Saint Louis, United States - Missouri History Museum

    Missouri History Museum
    Missouri History Museum Saint Louis, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    COMMITMENT TO RACIAL EQUITY

    The Missouri Historical Society commits to a process of listening attentively to one another and leveraging best practices and resources across our organization to promote a culture of inclusion where individuals from all racial and ethnic identities; ages; nationalities; social and economic statuses; sexual orientations; gender identities/expressions; religious, political, and ideological perspectives; and abilities are able to be engaged, feel valued, and thrive. click here for the full Commitment to Racial Equity

    Position Summary:

    The Missouri Historical Society seeks an IT Support Specialist to team with an important part of a small and dynamic IT department. This position will support the Missouri Historical Society's IT system's users and infrastructure.

    Essential Functions:

    • User support and training - both remotely and in-person
    • Server and Active Directory support and administration
    • Working with and supporting our Office 365 environment and applications
    • Handling calls, email requests, and support tickets
    • Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement
    • Printer support
    • User onboarding and offboarding
    • Phone system support
    • Hardware and software installation and upgrades
    • VMWare support and administration
    • Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks
    • Assisting other IT Department personnel as needed
    • Some travel between local sites will be required
    • Some physical work - equipment moves, rack mounting, etc, will be required
    • Very occasional after-hours work will be required
    • Other duties as assigned

    Qualifications:

    • High school diploma or secondary education degree
    • Minimum 4 years of relevant experience
    • Demonstrated troubleshooting and analytical skills
    • Valid driver's license
    • Desire to learn new things

    Preferred experience with the following systems:

    • Windows desktops/laptops
    • Network hardware ( routers, switches and cameras)
    • Microsoft Office 365 environment
    • Windows servers and Active Directory
    • Mac desktops/laptops
    • Linux system administration
    • Video conferencing
    • Familiarity with server/telco racks
    • Web hosting environments
    • VMWare
    • Cisco routers and switches
    • Solarwinds administration
    • Some familiarity with general building wiring
    • Security incident response
    • Office desktop and Office365
    • Avaya phone systems
    • General troubleshooting and problem solving

    Skills:

    • Ability to interact with others and communicate clearly and courteously
    • Excellent customer service skills
    • Ability to constructively work with fellow employees and vendors
    • Ability to be self-directed when needed

    Deadline to Apply: Position open until filled.

    Please upload cover letter and resume when applying.

    *External job boards: Please click this link to apply.

    An Equal Opportunity/Affirmative Action Employer

    Services Provided On A Non-Discriminatory Basis

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