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Lebanon

    Account Coordinator - Lebanon, United States - Nexien Inc.

    Nexien Inc.
    Nexien Inc. Lebanon, United States

    1 week ago

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    Description

    Qualification:

    • Korean/English Bilingual Required
    • Strong communication skills with a problem-solving attitude
    • Excellent computer skills ( MS Office in particular)
    • Organizational and time-management skills
    • Hands-on experience with CRM software
    • Highly motivated, self-directed, and customer service oriented
    • Demonstrate strong attention to detail and a sense of urgency
    • Ability to learn and perform multiple tasks in a fast-paced environment
    • Ability to work independently as well as in a team environment
    • Associate's degree (Community College degree)

    Responsibilities:

    • Assisting customers of the US branch with product-related questions by email and in person
    • Handling claims regarding refunds or exchanges
    • Processing orders are given over the phone, email, or internal ERP system
    • Handling communication with customers and vendors to ensure on-time payment
    • Assisting in coordinating the delivery process to meet guarantees to customers
    • Manage relationships with customers
    • Update internal databases with account information
    • Liaise with internal teams to ensure proper pre-and post-sales service
    • Prepare, file, and retrieve sales-related documents such as invoices and PO Status


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