Customer Account Specialist - Lebanon, United States - United States Cold Storage

United States Cold Storage

Verified Company

Lebanon, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Primary Functions:
The Customer Service Specialist will be responsible for providing Customer Service assistance and guidance for their assigned accounts. The Customer Accounts department handles all customer requests, inquiries, receipt and order entry, and daily reporting. This role works closely with all departments to ensure customer requests are handled in an accurate and timely manner.

The Job Details:

Receipt processing
Order entry
Processing and entering extra charges
Holding and releasing of product
Reporting of shortages and inventory issues to customers
Processing adjustments to inventory
Providing communication and updates to pool orders
Answering phone
Filing
Researching OS&Ds
Maintaining customer forecasts
Researching customer requests
Import and export responsibilities
Promptly perform Trace requests

The Job Specifics:

Location: Lebanon

Department

Customer Accounts
Hours: 1st Shift
Reports To: Customer Accounts Supervisor
Travel Amount: May Vary
Job Type, EEO, and

Job Code:
Full-Time,

What We Are Looking For:

Education

High School Degree preferred

Experience

1 to 3 years preferred.
Excellent communication skills, written and oral.
PC, leadership and planning skills helpful.
Experience in AS400, SAP, Word, Excel and PowerPoint preferred.

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Good arithmetic, reading, and typing skills
Sit and/or stand for extended periods of time
Be able to see, speak and hear
Ability to work overtime as needed
May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
Understand and follow verbal instruction, written instruction and company policies.
A starter that can work independently and coordinate with others
Follow safety procedures at all times.
Ability to manage stress and productivity guidelines

The Standard Details:

Always maintain a professional manner in appearance and communications.
Participate in staff and/or customer meetings if required.
Initiate action to prevent the occurrence of any nonconformities relating to product, process, and quality systems.
Identify and record any issues relating to product, processes and/or quality.
Initiate, recommend, or provide solutions through appropriate channels.
Verify the implementation of solutions.
Follow posted security procedures at all times while in the building.
Participate in Safety and Educational Training.

What's In It For You:
A great company with great people.

Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year, If elected Blue Cross Blue Shield and after 90 days of service, Company Life Insurance, and a bunch of other great perks.

Things We Need To Mention:

The above job description may not include all tasks necessary to complete the job.
Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Pay:
From $19.00 per hour

Expected hours:
per week

Benefits: