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Account Executive
2 weeks ago
One Workplace Seattle, United StatesOverview · We are One Workplace Seattle. We believe that people with a purpose need a place to be their best. From Seattle area skyscrapers to the Pacific Northwest's premier Universities and medical facilities, we design insightful spaces with the latest technology providing ou ...
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Account Executive
3 weeks ago
Pivot Workforce, LLC Seattle, United StatesOur client in Seattle, WA is currently looking for an Account Executive · Finding Purpose: · Are you the helpful type? · Maybe you don't know how to fix someone's HVAC and plumbing issues, but you know how to help them get the help they need. · Do you enjoy building relationshi ...
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Account Executive
3 weeks ago
Saia Inc. Seattle, United StatesThe Road to a Great Career Starts with Saia · When it began in 1924, Saia (NASDAQ: SAIA) covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the United States, providing regional and interregional LTL, non-asset truckload service, ...
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Account Executive
2 weeks ago
Avvo Seattle, United StatesAt Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at t ...
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Account Executive
8 hours ago
Stealth Monitoring Seattle, United StatesPosition Summary: · Focused primarily on the Automotive vertical, the Account Executive is responsible for developing and managing client relationships (owners, management company leaders, industry association contacts) through a consultative and targeted selling approach and wi ...
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Account Executive
6 days ago
Cassling Diagnostic Imaging, Inc Seattle, United StatesAccount Executive Successful candidates must reside in Seattle, WA or the surrounding area. As an Account Executive with Cassling, you'll connect healthcare providers to state-of-the-art capital imaging equipment and other imaging solutions from Siemens Healthineers. Ultimately, ...
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Account Executive
3 weeks ago
Cox Media Group Seattle, United StatesLocation: WA-Seattle · Job Title: Account Executive - KIRO TV · Position Overview · Are you a problem solver? Can you help others identify their goals and get them from where they are to where they want to be? We win when our local business clients get a return on their invest ...
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Account Executive
3 weeks ago
Goosehead Insurance Agency Seattle, United StatesSince 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients ...
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Account Executive
1 week ago
Saia Seattle, United StatesReady To Go Further? · Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one - from leadership and from your team. A ...
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Account Executive
1 day ago
EY Seattle, United StatesEY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the b ...
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Account Executive
1 day ago
Alliant Insurance Services Seattle, United StatesAccount Executive - Commercial Lines California, USA * Colorado, USA * Illinois, USA * Oregon, USA * Washington, USA * Virtual Req #1912 Monday, May 6, 2024 Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. We ...
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Account Executive
2 weeks ago
Martindale-Avvo Seattle, United StatesAvvo is changing what it means for consumers to find professional legal help. Every year millions of people seek professional legal assistance. Avvo makes that easy with online profiles for nearly all 1.3 million US registered lawyers and high-quality legal content on an optimize ...
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Account Executive
2 weeks ago
Tradesmen International Seattle, United States· Statement of Purpose: · The primary responsibility of an Account Executive is to obtain orders or contracts for Tradesmen's services. Account Executives customarily and regularly perform this primary responsibility in the field by educating contractors about the Tradesmen Inte ...
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Account Executive
4 weeks ago
Veritext Legal Solutions Seattle, United StatesVeritext is the global leader in deposition and litigation support solutions with a proven track record of industry excellence. For law firms and corporations, we provide coverage across all of North America, state-of-the-art conference rooms, facilitate the connection with highl ...
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Account Executive
3 weeks ago
Saia Seattle, United StatesIs your career taking you where you want to go? · When it began in 1924, Saia LTL Freight covered a two-state area: Louisiana and Texas. Today, Saia is one of the most successful carriers in the U.S., providing nationwide less-than-truckload (LTL), non-asset truckload, and third ...
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Account Executive
2 weeks ago
Insight Global Seattle, United StatesMUST BE BILINGUAL IN SPANISH · MUST BE COMFORTABLE DRIVING TO CLIENTS IN GREATER SEATTLE AREA · The Job · Our client is currently seeking a driven Regional Account Executive to develop a new, expanded network of independent and national retailers in support of our client ORCA whi ...
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Account Executive
1 week ago
MacDonald-Miller Facility Solutions Seattle, United StatesAt MacDonald-Miller Facility Solutions ("MacMiller") we make buildings work better ) . As the Northwest's leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1000 employees acro ...
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Account Executive
6 days ago
Alliant Insurance Services Seattle, United StatesAccount Executive - Commercial Lines California, USA * Colorado, USA * Illinois, USA * Oregon, USA * Washington, USA * Virtual Req #1912 Wednesday, May 15, 2024 Alliant Insurance Services is one of the nation's largest and fastest-growing insurance brokerage and consulting firms. ...
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Account Executive
1 week ago
Mohawk ESV, Inc. Seattle, United StatesAre you looking for more? At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the ind ...
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Account Executive
1 week ago
Porch Seattle, United StatesJob Description · Job DescriptionPorch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance a ...
Service Assurance Account Executive - Seattle, United States - Zayo Group
Description
Company Description Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society.
Position Description The Service Assurance Executive will be responsible for ensuring the quality, reliability, and availability of services to a Top 10 customer.
This position functions as the primary operations interface by serving as the critical customer advocate and liaison for a large, strategic account.
This role interfaces with multiple technical resources across the business to drive a superior, differentiated, and sustained customer experience.The SAE will oversee the end-to-end service delivery process, be the primary point of contact for communicating and providing status on service impacting events, and initiating measures to optimize service performance and customer satisfaction.
This role requires strong analytical skills, attention to detail, and the ability to collaborate with various stakeholders to drive continuous improvement in service delivery.
The Strategic Assurance Executive (SAE) will ensure operational continuity and scalability across functional teams during all stages of the lifecycle by coordinating, driving, and delivering operations reviews, Request for Outage (RFO) and Service Improvement Plans (SIP).
Serves on cross-functional teams to raise awareness, drive to results, and resolve issues impacting their assigned customer. Responsibilities During customer impacting events, communicate proactively with customer regarding service status, including updates and answers to customer inquiries. Act as an escalation point during events and engage directly with customer representatives, providing incident updates from NCC communications.Serve as customer advocate, technical resource, and subject- matter- expert for internal departments for their assigned customer and develop communication strategies with internal departments by staying well-versed in internal SLA's and operational processes.
Define and help develop custom reporting and presentations to deliver during regular operations review, illustrating network performance; highlighting positive performance trends, and identifying areas for service improvement opportunities.
Partner with Network Control Center (NCC) to identify, create, implement, and track post-mortem analysis and preventive measures and then take the lead in presenting that information to the customer.
Define and communicate key Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP). Participate in both internal and external meetings associated with SIP until initiatives are resolved. Monitor adherence to SLAs and service performance targets, track KPIs, and report on service performance to stakeholders. Travel is limited at customer or direct reports request (10% of the year). Qualifications Bachelor's Degree in Engineering, Telecommunications, or other relative technological field. 5+ years of telecom industry experience with knowledge of Voice, Transport, IP, Data, Fiber and Managed Services. Strong technical and operational background and understanding of troubleshooting and configuration protocols. Strong understanding of operations processes and systems across all internal organizations as well as industry best practices. Exceptional customer-facing skills with an innate ability to empathize with customers. Strong analytical skills and ability to convey that information succinctly and clearly. Str