- Handle incoming calls
- Process customer orders efficiently, with a focus on upselling and cross-selling
- Update and maintain customer records
- Respond promptly to customer inquiries and provide necessary information
- Resolve customer concerns and complaints by collaborating with different departments
- Provide technical support and assistance with engineering solutions
- Offer pricing quotes and generate additional sales
- Qualify leads and participate in relevant trade shows
- Identify areas for improvement within sales and marketing departments
- Offer support to colleagues when needed
- Demonstrated proficiency in MS Office and Salesforce
- Excellent communication skills and ability to empathize with customers' needs
- Self-motivated and able to work autonomously
- Detail-oriented with strong organizational skills
- Adaptability to fast-paced environments
- Team player with exceptional interpersonal skills
- Brand awareness and product knowledge
- Proven track record of resolving customer issues efficiently
- Experience in high-pressure settings
- Effective time management abilities
- Preferred: Associate's degree or equivalent work experience
- Previous 2-3 years of sales experience
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Inside Sales Representative - Chicago, United States - The McAlear Group
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Description
Join Our Team as a Sales Coordinator!
Our company is dedicated to building a strong team of individuals who embody the Ideal Team Player qualities. At our company, we value team members who are humble, hungry, smart, safety-minded, quality-minded, and prioritize attendance.
Key Responsibilities:
Additional Responsibilities:
Requirements:
Education and Experience:
About Us:
The McAlear Group provides a comprehensive benefits package to eligible employees, including 401k, health and life insurance, Employee Assistance Program (EAP), disability coverage, vacation, sick leave, and more.