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Technical Account Manager - Somerset, United States - Bowman Williams
Description
Location :
Somerset, NJ /
Salary :
$70,000 - $80,000
Technical Account Manager (MSP)
Technical Account Manager (MSP):
We are a premier MSP with offices in 5 states across the East Coast with a client base that is nationwide.
We are seeking a Technical Account Manager (MSP) to ensure that customers are able to grow their business with the full support of their products and services.
As a part of this team, the Technical Account Manager (MSP) is a technology and strategy expert, who serves as liaison between clients and the IT team.
The Technical Account Manager (MSP) not only serves as a technology escalation point but also identifies new opportunities in which our products and services can better help our clients' businesses.
In this role, the Technical Account Manager (MSP) will be connecting with key IT executives, working to develop an understanding of their business requirements and goals.
The TAM will manage multiple customers at once, serve as an advocate for our clients' needs.Technical Account Manager (MSP) Responsibilities:
Understands our Client's business needs and aligns with our technology solution and services
Track customer issues and resolutions through ticketing system
Ensure processes and procedures are followed
Proactively solve problems and recommend preventive options to stay ahead of future problems
Can quickly evaluate the priority of the issue and determine the fastest resolution options.
Assist with the client onboarding process
Conduct Monthly/ Quarterly/Annual business reviews
Provide accurate, timely, and detailed documentation of all technical and client care issues
Tier II computer and network knowledge to provide occasional troubleshooting or identify root technical issues
Experience with Microsoft Suite (Office, Teams, Exchange, O365, Azure, Hyper-V)
Staying in scope and interfacing with client and internal sales team when scope changes and develop and build strong relationships
Engaging with client support as a client advocate to ensure speedy resolution of client issues
Regularly communicate with assigned accounts, set expectations, and negotiate priorities appropriately
Ability to create and convey technical material in a concise and effective manner
Update projects including information such as goals, technologies, systems, information specifications, schedules, funding, and staffing
Good networking skills, including business-class routers, firewalls, switches, and wireless access points. Experience with Cisco/Meraki/SonicWall
Technical Account Manager (MSP) Benefits:
Health, Dental, and Vision Insurance
Partial WFH (half home, half in office or at client sites)
PTO + Paid Holidays
Performance Based Bonuses
401(k) with company match
Certification Reimbursement
Opportunity Location
Somerset, NJ
Proposed Salary
$70,000 - $80,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.
Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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