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    Solutions Engineer - San Francisco, CA, United States - Middesk

    Middesk
    Middesk San Francisco, CA, United States

    3 weeks ago

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    Description
    Full Time] Solutions Engineer at Middesk (United States) | BEAMSTART Jobs Solutions Engineer
    Full Time
    Remote Work
    Stock Options

    We believe that if we can make it easy for a business to access financial products, hire new employees, and transact with other businesses, that we increase the odds of success for that business to contribute to its community and the broader economy.

    Our Identity provides accurate, complete information that financial services companies need to make efficient onboarding decisions.

    Our Agent product makes it easy for employers to file with the state and federal agencies needed to establish their business across the country.

    As an early member of the Solutions Engineering team, you will be integral to building out the foundations for a high-impact function at Middesk.

    You will be a key partner to prospects and customers who are looking to integrate our APIs into their financial products and we expect you to be an expert in understanding customer use cases, pain points, and challenges.

    This role will touch and influence Sales, Partnerships, Account Management, Marketing, and Product/Engineering and will heavily influence our ability to acquire and expand strategic customers.

    This creates a massive opportunity for us to act as subject matter experts and customers will rely on you to help them navigate the challenges they are facing in this area.

    You will be responsible for helping establish the team's culture and expand its influence within the company as it continues to grow.

    As the company continues to grow, so do the various functions within it.

    Because Solutions Engineering is one of the most cross-functional functions within our organization, we need your help to think about how we can effectively establish cross-functional collaboration practices that will scale well.

    Successful and timely integrations of our API-first solution is integral to the health of our business.

    As such, you will partner with customers and guide them throughout the implementation process to ensure that they get up and running without friction.

    We need you to work alongside with the Sales and Account Management functions to strategically win new business from both our prospects and existing customers.

    You will develop and support technical implementations of new customers and partners against a suite of APIs.

    You will work on meaningful projects that will be leveraged to help the team and the company operate more effectively and efficiently.

    You will collaborate with other go-to-market, operations, and product/engineering teams and help create a strong feedback loop among them that will influence our company-wide objectives.

    You will be an important part of building out a function from 0 to 1 and help decide its culture, processes, and identity within the broader organization.

    You have partnered with team members in revenue focused roles such as sales, account management, partnerships, and/or marketing. You're comfortable talking to customers, providing perspective, and facilitating customer discovery, solution design, and proof of concept discussions.

    You can dive into the technical details of complex projects while being able to explain those same principles to a non-technical audience.

    g software development, using SQL queries, systems design, etc.)

    Knowledge of financial services:

    You have an understanding of the trends, challenges, and best practices across financial services, especially those related to B2B compliance, underwriting, and risk management.

    You have a genuine passion for financial services and the innovation happening within the industry.
    You have demonstrated in the past of being able to proactively identity problems and executive on solutions designed to solve them


    Customer First:

    We stay energized by solving real customer problems and make each interaction meaningful and embrace the challenging path to help our customers succeed.

    We dream big and are open to taking risks.

    Middesk is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

    we're committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
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