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    Customer Service Specialist - Johnson City, United States - Citigroup Inc

    Citigroup Inc
    Citigroup Inc Johnson City, United States

    2 weeks ago

    Default job background
    Description
    Train on site/ Home Office Program


    This position requires you to complete training on site at 4721 Lake Park Drive Johnson City, TN After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

    Attached resume is required in order to move to Interview


    We Offer:
    Competitive rates start at $19/hr

    Day 1 Health Benefits

    State of the Art facility

    Flexible Work Strategies

    Collaborative team environment

    401(k) match

    Tuition Reimbursement


    The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function.

    The overall objective is to analyze the best course of action to resolve client issues.


    Responsibilities:
    Assist with evaluating and resolving service inquiries from clients across different platforms

    Effectively use various computer systems to complete assigned tasks and address account inquiries

    Develop and maintain working knowledge of specific groups of Citi products and services

    Analyze and identify potential risks and identify solutions that meet client needs

    Complete assigned tasks in an accurate and efficient manner

    Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations


    Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.


    Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


    Qualifications:
    1-3 years' work experience in a related role

    Proficient in Microsoft Office and Windows Operating Systems

    Demonstrated experience solving customer service inquiries

    Effective verbal and written communication skills

    Ability to work in a fast pace environment

    Excellent technical and data entry skills, including the utilization of a 10-key touchpad

    Proven ability to navigate multiple systems and customer service platforms concurrently


    Education:
    High School diploma or equivalent

    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    #CustomerSupport

    Attached resume is required in order to move to Interview

    Fantastic News We have a new custom-built state-of-the-art facility designed with the latest technology and amenities. This facility is located at 4721 Lake Park Drive Johnson City, TN 37615.

    #CustomerSupport


    Job Family Group:
    Customer Service


    Job Family:
    Service


    Time Type:

    Primary Location:
    Johnson City Tennessee United States

    Primary Location Full Time Salary Range:
    $39, $50,770.00

    In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

    Citi offers competitive employee benefits, including:
    medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

    Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

    For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


    Anticipated Posting Close Date:
    May 01, 2024

    Citi is an equal opportunity and affirmative action employer.


    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ).

    View the "EEO is the Law ) " poster. View the EEO is the Law Supplement ) .

    View the EEO Policy Statement ) .

    View the Pay Transparency Posting )

    Citi is an equal opportunity and affirmative action employer.

    Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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