- Schedule patient appointments, tests and coordinate appointments with other University of Iowa Hospitals and Clinics (UIHC) departments utilizing the electronic medical record (EMR) system.
- Provide high level of customer service to all internal and external customers including patients, visitors, and clinical care team(s). Address patient concerns, provide service recovery, and escalate issues as needed.
- Serve intermediary between patients and nursing personnel concerning scheduling concerns and medical needs.
- Coordinate appointments with patients and other departments. Negotiate schedule changes with providers and communicates changes with staff/supervisors.
- Facilitate patient flow within the clinic and assist with directing patients to appropriate waiting areas, other UIHC clinics and provide parking validation services.
- Provide education to patients regarding billing process and financial responsibilities.
- Obtain and verify prior authorizations prior to scheduling procedures.
- Coordinate provider schedules and clinical templates (Master schedules, daily templates, and clinic closures). Make recommendations for improvement related to patient access and clinical operations.
- Notify UI Patient Appointment Center (UIPAC) and Clinic Services Coordinator of scheduling issues in a timely and effective manner.
- Anticipate medical record needs by proactively reviewing future clinic appointments to ensure all necessary records have been received.
- Coordinate and communicate patient scheduling information with providers, nurses, clinic support staff.
- Monitor and maintain EPIC in basket and assigned scheduling pools.
- May provide training and functional and/or administrative supervision for students/temporary staff.
- Upload patient health information and medical records utilizing the media manager function within the electronic medical record.
- Contributes ideas and seeks ways to improve upon assigned workflows. Provide feedback to management to achieve goals and resolve service issues.
- Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.
- Perform other duties as assigned.
- Bachelor's Degree or an equivalent combination of education and experience is required
- 6 months to 1-year administrative experience is required
- Exceptional communication (verbal and written) and interpersonal skills
- Ability to deliver continuous service excellence. Effectively and positively navigate customer (internal and external) concerns
- Demonstrated ability to work well within a multi-disciplinary team and collaborate effectively with internal and external customers as well as colleagues at all institutional levels
- Must be proficient in computer spreadsheet and database applications
- Experience with hospital operations and/or Ambulatory clinic operations
- Experience scheduling in an outpatient clinic setting
- Experience utilizing Epic
- Classification Title: Clinic Services Specialist
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Organization: Healthcare
- Contact Name: Sandy Plank
-
Support Services Specialist
3 weeks ago
University of Iowa Iowa City, United StatesThe University of Iowa Hospitals and Clinics department of Safety and Security is seeking a Support Services Specialist to provide support through planning, development, and coordination of assigned tasks associated within the UI Healthcare Network. Support, Security, Specialist, ...
-
Support Services Specialist
2 weeks ago
University of Iowa Iowa City, United StatesThe University of Iowa's College of Dentistry is looking for Support Services Specialist to join the Pediatric Dentistry department. Individual will assist the Operating Room (OR) coordinator across multiple UIHC/ SFCH disciplines/settings. This woul Support, Pediatric, Dentist, ...
-
Admin Services Specialist
1 week ago
University of Iowa Iowa City, United StatesThe Department of Orthopedics is seeing an administrative leader. This position will manage the day to day operation of and supervision of the 16 employees in the faculty administrative support team tracking their productivity, handling their schedul Specialist, Service, Administ ...
-
Support Services Specialist
2 weeks ago
University of Iowa Iowa City, United StatesThe University of Iowa's College of Dentistry is looking for Support Services Specialist to join the Pediatric Dentistry department. Individual will assist the Operating Room (OR) coordinator across multiple UIHC/SFCH disciplines/settings. This would be for pediatric and special ...
-
Clinic Services Specialist
1 week ago
N/A Iowa City, United StatesThe University of Iowa Health Care department of Family Medicine is looking for a Clinic Services Specialist. This position will provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of health care services for all outp ...
-
support services specialist
3 weeks ago
N/A Iowa City, IA, United StatesThe University of Iowa's College of Dentistry is looking for Support Services Specialist to join the Pediatric Dentistry department. Individual will assist the Operating Room (OR) coordinator across multiple UIHC/SFCH disciplines/settings. This would be for pediatric and special ...
-
Clinic Services Specialist
3 days ago
University of Iowa Iowa City, United StatesUniversity of Iowa Health Care - Iowa River Landing is seeking a 100% Clinic Services Specialist. This position is responsible for scheduling patient appointments and visits in multiple outpatient clinics following the guidelines set forth by IRL and Clinic, Specialist, Operation ...
-
Clinic Services Specialist
2 weeks ago
University of Iowa Iowa City, United StatesThe University of Iowa Health Care department of Family Medicine is looking for a Clinic Services Specialist. This position will provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of hea Medicine, Family, Specialist, ...
-
Support Services Specialist
1 week ago
University of Iowa Iowa City, United StatesThe Support Services Specialist position will perform work within the Hemodialysis Center. This position responds efficiently and effectively to healthcare professionals, university staff members, insurance companies and the general pubic via multi-l Support, Specialist, Service, ...
-
Support Services Specialist
2 weeks ago
University of Iowa Iowa City, United StatesThe University of Iowa Hospitals & Clinics Care Coordination Division is seeking a Support Services Specialist to provide prescription support services for patients to assure effective and efficient delivery of health care. This position requires str Support, Specialist, Customer ...
-
Clinic Services Specialist
1 week ago
University of Iowa Iowa City, United StatesThe University of Iowa Hospitals and Clinics department of Orthopedics and Rehabilitation is seeking a full time Clinic Services Specialist to support frontline operations and staff at the Work Injury Recovery Center. This position will provide servi Clinic, Specialist, Service, ...
-
Admin Services Specialist
1 week ago
N/A Iowa City, United StatesThe Department of Orthopedics is seeing an administrative leader. This position will manage the day to day operation of and supervision of the 16+ employees in the faculty administrative support team tracking their productivity, handling their scheduling and time off requests, le ...
-
Admin Services Specialist
1 week ago
University of Iowa Iowa City, United StatesThe Department of Orthopedics is seeing an administrative leader. This position will manage the day to day operation of and supervision of the 16+ employees in the faculty administrative support team tracking their productivity, handling their scheduling and time off requests, le ...
-
Clinic Services Specialist
2 weeks ago
The University Of Iowa Iowa City, United StatesThe University of Iowa Health Care department of Family Medicine is looking for a Clinic Services Specialist. This position will provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of health care services for all outp ...
-
Patient Service Specialist
1 day ago
Select Physical Therapy Iowa City, United StatesOverview: · Patient Service Specialist · Iowa City, IA · Job Description · When patients enter our center in Iowa City, we want them to have an exceptional experience starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the p ...
-
University of Iowa Iowa City, United StatesThe Department of Volunteer Services at the University of Iowa Hospitals & Clinics has an opening for a full-time Administrative Services Specialist. The Administrative Services Specialist is responsible for operations management in the Department of Volunteer, Administrative, Sp ...
-
Clinic Services Specialist
3 days ago
The University Of Iowa Iowa City, United StatesThe University of Iowa Hospitals and Clinics department of Orthopedics and Rehabilitation is seeking a full time Clinic Services Specialist to support frontline operations and staff at the Work Injury Recovery Center. This position will provide services related to access, schedul ...
-
Clinic Services Specialist
6 days ago
The University Of Iowa Iowa City, United StatesThe University of Iowa Health Care department of Family Medicine is looking for a Clinic Services Specialist. This position will provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of health care services for all outp ...
-
Clinic Services Specialist
2 weeks ago
The University Of Iowa Iowa City, United StatesThe University of Iowa Health Care department of Family Medicine is looking for a Clinic Services Specialist. This position will provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of health care services for all outp ...
-
Clinic Services Specialist
1 week ago
The University Of Iowa Iowa City, United StatesThe University of Iowa Hospitals and Clinics department of Orthopedics and Rehabilitation is seeking a full time Clinic Services Specialist to support frontline operations and staff at the Work Injury Recovery Center. This position will provide services related to access, schedul ...
Clinic Services Specialist - Iowa City, United States - University of Iowa
Description
The University of Iowa Health Care department of Family Medicine is looking for a Clinic Services Specialist.This position will provide efficient, effective, and highly collaborative frontline clinical operational support through the delivery of health care services for all outpatient primary care services offered at University of Iowa Family Medicine main campus clinic.
Position is responsible for completing check in/check out responsibilities, scheduling and coordinating appointments in multiple outpatients' clinics using the EPIC system and performing frontline clerical work while adhering to established guidelines.
Additional DutiesApplication Process:
In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
Pay Level: 3A
Contact Information