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Project Coordinator - Columbus, United States - Pella of Columbus
Description
Trade Project Coordinator
Job Description
Due to our unprecedented growth, Pella of Columbus is actively expanding and looking for a Trade Project Coordinator to join our team. We are continuously striving to make a positive difference in our customer's lives by delivering innovative products and services that bring comfort, pride, and peace of mind. A Trade Project Coordinator will be responsible for managing multiple projects from the point of sale through final project close-out to maximize customer satisfaction, and project profitability. Ideal candidates will represent the Pella branch across all project phases, ensuring a first-class experience with customers relating to installation, service, and preparation of final close-out documents.
General Responsibilities
• Treat people the way you want to be treated.
• Value customer relationships and go the extra mile to satisfy them.
• Carry yourself in a manner which represents Pella as the #1 brand in the market.
• Complete follow up communication expectations, creating a high level of customer satisfaction.
• Handle customer requests or concerns in a timely manner.
• Continuous education keeping current with products, industry awareness, and professional development.
• Excellent interpersonal skills with the ability to professionally represent our organizations interests at the project site during stressful situations.
• Review and place all product orders.
• Order all material required from Pella and outside vendors in a manner that maximizes job profitability.
• Responsible for accuracy on all orders.
• Communicates with sales personnel and managers to ensure smooth delivery and installation process.
• Properly manage need dates to maximize inventory turns.
• Coordinate all product assembly, delivery, and installation to the customer's expectations.
• Identify solutions to unforeseen challenges that arise during the project cycle.
• Manage service needs to complete recovery when necessary, on all projects.
• Complete any special billing documentation and ensure all projects are invoiced promptly and produce all close-out documentation required (service manuals, warranties, etc.).
Success Factors
• Customer focused
• Detail oriented
• Strong verbal and written communication skills
• Self-driven
• Problem solving skills and follow through
• Independent
• Organizational and time management skills, allowing for multitasking ability
• Ability to apply mathematical concepts
• Result and goal oriented
• Strong work ethic
• Adaptive and flexible in handling a variety of assignments
• Prior project coordination experience preferred
• Flexible about availability
Job Qualifications and Requirements
• High school diploma or equivalent required.
• 1 year of project coordination processes and tools.
• Effectively present information in weekly team meeting.
• Computer Proficiency with ability to navigate through various software programs.
Benefits
Industry leading benefit package including:
• Health, Dental, Vision, Life, & 401K Plan