Client Support Specialist - Louisville, United States - BEYOND

Description

**Beyond Inc.**

**Client Support Specialist**

**Support - Louisville, KY - Full Time**

Beyond, is seeking a dedicated client consultant who wants to be part of a growing company within the payment card industry. The client support position is a hands-on, client-focused role that is responsible for completing tasks associated with the center's daily operation. A client consultant will act as a liaison, provide product/services information and resolve any emerging problems that our client accounts might face with accuracy and efficiency.

The best consultants are genuinely excited to help clients. Theyre patient, empathetic, and passionately communicative. They love to talk. Client consultants can put themselves in their clients shoes and advocate for them when necessary. Clients feedback is priceless. Problem-solving also comes naturally to client consultants. They are confident at troubleshooting and investigate if they dont have enough information to resolve client complaints.

The target is to ensure excellent service standards, respond efficiently to client inquiries and maintain high client satisfaction.

**What You Will Do**

Manage incoming calls

Identify and assess clients needs to achieve satisfaction

Build sustainable relationships and trust with our sales team through open and interactive communication

Handle client and sales complaints, provide appropriate solutions and alternatives within a timely manner; following up to ensure resolution

Support others within the team to ensure team cohesion and excellent service

Process new client accounts

Process equipment and file build requests

Other related duties assigned as needed

**Who You Are**

Proven Customer Service Professional with 3+ years of experience

Knowledge of the companys products, services and business operations

Project coordination experience preferred

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent verbal and written communication skills

Ability to multi-task, prioritize, and manage time effectively

Ability to work both independently and in a team environment

Beyond strives to simplify operations, reduce costs and streamline payments for small and mid-size business owners across the country. Every customer is provided with the reliable, flexible, and secure business solutions they need in a clear, transparent manner they can trust. We are committed to the highest level of technological innovation, contract terms and customer serviceearning our customers business every day. Every employee is provided with the vital tools, resources and compensation needed to achieve success.

We will deliver results, tell the truth, and make a difference with a determination to transform the business world. Good is not nearly good enough. We go Beyond.

*This job description provides many examples of the types of responsibilities required, but is in not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document.*

Beyond is an equal opportunity employer to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. Beyond complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply: Client Support Specialist * Required fields First name* Last name* Email address* Phone number* Resume* or

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or

Paste your resume here or

Cover Letter LinkedIn **profile URL:** Desired salary* In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye* The following questions are entirely optional. To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. . Gender Race/Ethnicity Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A disabled veteran is one of the following:

+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

+ a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order

Veteran status I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE

I AM NOT A PROTECTED VETERAN

I DONT WISH TO ANSWER Voluntary Self-Identification of Disability Voluntary Self-Identification of Disability Form CC-305

OMB Control Number

Expires 5/31/2023 We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labors Office of Federal Contract Compliance Programs (OFCCP) website at .

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. *Disabilities include, but are not limited to:*

Autism

Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS

Blind or low vision

Cancer

Cardiovascular or heart disease

Celiac disease

Cerebral palsy

Deaf or hard of hearing

Depression or anxiety

Diabetes

Epilepsy

Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome