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Senior Financial Systems Support Analyst - Houston, United States - Targa
Description
POSITION SUMMARYThe Senior AnalystAlthough the Analyst position is not a pure development role, it will require the use of considerable development/programmer competencies to complete work efforts.
JOB FUNCTIONS AND KEY RESPONSIBILITIES:
Maintain end-to-end understanding of functional aspects of application and associated business processesProvide technical and/or functional direction/assistance for assigned applications Monitor incoming service requests and incidents for assigned application(s)Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issueWork directly with users to identify and resolve issues adversely impacting business processesDefine technical solutions ensuring considerations for system stability, performance, and ongoing maintainabilityIdentify solution alternatives to address issues raised throughout service request or incident lifecycleUtilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approvalAdheres to and champions the IT Governance programs (e.g.
MINIMUM ESSENTIAL QUALIFICATIONS:
Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field4+ years of experience supporting business applications (Oracle Financial Cloud, Integrify, Boomi integrations, banking integrations)3+ years of experience with Oracle and SQL databases (including stored procedures, triggers and scripts)3+ years of experience in SQL and .NET application developmentFamiliarity with any of the Commercial Off the Shelf products like Allegro, RightAngle, Waterfield, OneStream, UltiPro, Oracle Cloud FinancialsFamiliarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures.
Strong written and verbal communication skills with an aptitude for problem solvingMust be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze informationExperience delivering solutions that align with business strategiesExperience troubleshooting complicated issues across multiple systems and driving to solutionsExperience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely mannerExperience providing technical solutions to non-technical individualsDemonstrated team building skillsAbility to deal with internal employees and external business contacts while conveying a positive, service-oriented attitudeWillingness to travel to company locations (up to 5%)
PREFERRED QUALIFICATIONS:
ITIL v3 Foundations certifiedFamiliarity with Waterfall and Agile development methodologiesWorking knowledge and experience in Microsoft Technologies (Microsoft Certifications)
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law.
We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Targa's policies and applicable law.
We value the unique contributions that every employee brings to their role with Targa.