HRIS Support Analyst - Houston, United States - Decca Recruiting
Description
GENERAL INFORMATION:
JOB TITLE: HRIS Support Analyst - GSC - US
REPORTS TO: HRIS Team Lead
JOB SUMMARY:
The HRIS Support Analyst acts as an HR data subject matter expert, demonstrating understanding of how data is managed across multiple data systems and HR platforms. The HRIS Support Analyst is responsible for reviewing daily integrations/audits, troubleshooting errors, issue resolution, and ensuring data integrity. This role is also responsible for processing data changes leveraging Workday's Enterprise Interface Builder (EIB) tool.
RESPONSIBILITIES:
• Review daily integrations/audits, resolve issues, and provide recommendations for streamlining processes.
• Leverage Workday's Enterprise Interface Builder (EIB) tool to process data requests.
• Case management triage for end user's escalations from HR Operations team, addressing issues or escalating as necessary to HRIS Tier 3 for further analysis or completion of tasks.
• Lead and partner with the business and HR leaders to map HR processes, maintain data integrity, and recommend solutions for continued process improvement.
• Follow established procedures for updating, validating, and correcting colleague records or other related HR data.
• Provide support for HR systems, including researching and resolving problems with unexpected results or process flaws, performing scheduled activities, and recommending solutions or alternate methods to meet requirements.
• Perform other duties as assigned.
DESIRED CHARACTERISTICS & SKILLS:
• Strong understanding of HR processes, terminology, and data.
• Analytical and problem-solving skills required. Attention to detail a must.
• Proficient verbal and written communication skills.
• A sense of urgency in resolving customer requests to ensure timely resolution.
• Ability to work under significant pressure, multi-task, and meet deadlines.
• Demonstrate a high degree of confidentiality and sensitivity.
• Ability to process complex information and identify solutions that meet both internal and business partner requirements.
• Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
• Ability to interact with and support all levels of management to support them in achieving HR goals/targets.
• Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions.
• Knowledge of standard business practices and professionalism in a customer service environment are essential.
• Demonstrate ability to disseminate knowledge and techniques. Experience providing feedback to help others understand the rationale of desired outcomes and standards.
REQUIRED MINIMUM EDUCATION:
• Bachelor's Degree in HR, Business or related field OR minimum 2 years' experience in HR Support or HR Data role in lieu of degree.
• Some broader domain knowledge and/or training in HR processes and functions desirable.
REQUIRED MINIMUM EXPERIENCE:
• At least 2 or more years' experience working with HR systems & technology required.
• Demonstrate a basic understanding of HR processes, procedures, controls, and compliance requirements.
• Hands-on experience with Workday HCM.
• Experience with data analysis, data manipulation, and system documentation.
• Experience with Microsoft tools and applications required.
• Familiarity with SQL, HTML, and/or XML a plus.
PREFERRED EXPERIENCE:
• 3+ years of HR experience, preferably in an HR Operations and global environment.
TECHNICAL SKILLS AND ABILITIES
• Strong understanding of HR processes, terminology, and data.
• Analytical and problem-solving skills required. Attention to detail a must.
• Proficient verbal and written communication skills.
• A sense of urgency in resolving customer requests to ensure timely resolution.
• Ability to work under significant pressure, multi-task, and meet deadlines.
• Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
• Ability to process complex information and identify solutions that meet both internal and business partner requirements.
• Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
• Ability to interact with and support all levels of management to support them in achieving HR goals/targets.
• Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions.
• Knowledge of standard business practices and professionalism in a customer service environment are essential.