Digital Support Analyst - Houston, United States - Corebridge Financial

Corebridge Financial

Verified Company

Houston, United States

13 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

The Digital Support analyst position is a critical individual contributor leadership role in the Life Business team.

This position is responsible for supporting escalated situations related to our various digital platforms, conduct outreach support to our distribution partners and internal stakeholder, analyze escalations for trends and lead efforts to reduce future escalations and issues.

Key Responsibilities:

Monitor feeds daily and proactively communicate any delays/issues
Monitor production reports for submission models to proactively find issues
Perform the necessary steps to onboard new agencies for feeds and ePolicy Delivery
Troubleshoot identified issues and close the loop back with the requestor within an established SLA
Log technical issues, incidents and their resolution to see if there are recurring patterns or malfunctions
Prioritize incidents according to their urgency and influence on the business
Partner with vendors as needed when issues are raised that require their assistance
Engage with IT and other system owners when assistance is needed in identifying the resolution
Complete root cause analysis of escalated items and prepare reporting of trends and volumes
Drive changes to processes and procedures based on findings.
Work with our sales team and field agents based on trends to reduce future escalations by providing appropriate training.
Participate as needed in new product launches to ensure digital platforms are considered in releases (if needed)
Communicate with business leaders if major issues are found
Document the impact of the incident, root cause and corrective actions

Job Requirements:

Bachelor's degree preferred but not required
3+ years in a business role, preferably in the insurance industry. Knowledge of our digital environment a plus.
Ability to work in a fast paced environment addressing multiple requests in a short amount of time.
Selfstarter with an analytical mindset who can quickly identify the root cause of an issue and drive a resolution
Ability to communicate effectively with field agent and internal management teams professionally
Exercise independent judgement and is comfortable in an environment requiring both sustained initiative and competing priorities
Ability to continuously learn and adapt to evolving business conditions and priorities
Ability to adjust work accordingly to meet target deadlines and SLA's
Strong analytical, testing, & problemsolving skills ability to understand impacts of changes being introduced to the business and the ability to recommend solutions to problem.
Ability to communicate information of a complex nature to business leaders, both written and verbal, in easy to understand language.
Demonstrates strong Excel and organizational skills
Ability to effectively work across diverse functions and teams, internally and externally

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation.

At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

Reasonable accommodations will be determined on a casebycase basis.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided:
No

American General Life Insurance Company