Jobs
>
Lisle

    Deskside Technician I - Lisle, United States - Stefanini Group

    Stefanini Group
    Stefanini Group Lisle, United States

    6 days ago

    Default job background
    Description

    Details:

    Who we are

    Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

    What will you do?

    • Provide hardware/software support services to onsite client including break/fix
    • Implement virus detection and eradication procedures
    • Diagnose end-user system failures and implement repair solutions
    • Diagnose printer and other peripheral devise failures and implement repair solutions
    • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
    • Provide hardware/software support services to onsite client including break/fix
    • Implement virus detection and eradication procedures
    • Diagnose end-user system failures and implement repair solutions
    • Diagnose printer and other peripheral devise failures and implement repair solutions
    • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
    What do you need to succeed?
    • 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
    • Experience troubleshooting and replacing hardware on Lenovo PCs
    • Experience using Active Directory
    • Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
    • Experience troubleshooting wireless connectivity issues
    • Quality Customer Service skills
    • VPN experience.
    • Experience with basic hardware printer support
    • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
    Job Requirements

    Details:
    • Home campus is Lisle, Illinois but occasional visit to other campuses within the Chicago area might be required.
    • Provide professional end-user support via telephone, email or web submits
    • Provide maintenance and restoration actions to resolve end-user problems
    • Responds to end-user problems based on standard procedures and knowledge base
    • Track incidents and calls, including but not limited to, entering data into the database timely and accurately
    • May be responsible for ensuring systems are configured properly both proactively and retroactively
    • Exceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encountered
    • VPN troubleshooting
    Skills, Licenses, Knowledge, Education and Training Requirements:
    • High school diploma or equivalent required
    • General troubleshooting within IT Enterprise and best practices
    • ServiceNow
    • Active Directory knowledge
    • Microsoft Office /
    • Browser troubleshooting, specifically Chrome
    • HP PXE imaging via SCCM and Software Center support
    • Mobility
    • Adobe
    • Cisco WebEx and Teams
    • 1+ years relevant experience
    • Solid foundation of Personal Computer experience
    • Ability to work in a team environment
    • Proven ability to remain flexible in a changing environment
    • Attendance and schedule adherence are requirements of this position
    • May require additional project-specific training
    • Must have ownership of one's own reliable vehicle
    • Self starter with ability to adapt to do whatever it takes to resolve issues independently
    • Reliable and available to assist the team out with genuine desire be a strong asset
    • Attention to detail and pick things up quickly post training
    • Keep all required documentation updated
    • Anticipate roadblocks to effectively plan ahead preventing delays
    Pay Range:

    Based on Experience
  • Stefanini, Inc

    Deskside Technician I

    5 days ago

    Stefanini, Inc Lisle, United States

    **Who we are** · **What will you do?** · - Provide hardware/software support services to onsite client including break/fix · - Implement virus detection and eradication procedures · - Diagnose end-user system failures and implement repair solutions · - Diagnose printer and other ...

  • Stefanini, Inc

    Deskside Technician I

    2 days ago

    Stefanini, Inc Lisle, United States

    **Who we are** · **What will you do?** · - Provide hardware/software support services to onsite client including break/fix · - Implement virus detection and eradication procedures · - Diagnose end-user system failures and implement repair solutions · - Diagnose printer and other ...

  • Stefanini, Inc

    Deskside Technician I

    1 week ago

    Stefanini, Inc Oak Brook, United States

    **Who we are**: · **Job **Description**- Provide Windows, software, and hardware support, onsite in a corporate environment · - Stage, provision, and deploy IT machines to end users following best business practices · - Diagnose, troubleshoot, and implement fixes for a variety of ...

  • HCLTech

    Deskside Support Technician

    1 week ago

    HCLTech Mettawa, United States

    **Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $26/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...

  • HCLTech

    Deskside Support Technician

    1 week ago

    HCLTech Mettawa, United States

    **Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $25/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...

  • HCLTech

    Deskside Support Technician

    4 days ago

    HCLTech Mettawa, United States

    **Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $26/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...

  • Abbtech Professional Resources

    Deskside Support Technician

    1 day ago

    Abbtech Professional Resources Chicago, United States

    This program requires US Citizenship · Deskside Support Technician · Chicago, IL - 1 Day a week remote work optional after probationary period · Public Trust · We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to ...

  • MphasisAvance Consulting

    Deskside Support Technician

    12 hours ago

    MphasisAvance Consulting Lincolnshire, United States

    Location: Lincolnshire, IL · Start Date: Immediate · Role: Deskside Support Technician. · Note: · We would expect to have any ideal candidate to have Mac support Certification. · ACSP (Apple Certified Support Professional) certification or Apple Device Support certification ...

  • Leidos

    Deskside Support Technician

    2 weeks ago

    Leidos Chicago, United States

    Description · We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Win ...

  • Leidos

    Deskside Support Technician

    6 days ago

    Leidos Chicago, United States

    · We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows worksta ...

  • ABBTECH Professional Resources

    Deskside Support Technician

    1 week ago

    ABBTECH Professional Resources Chicago, United States

    This program requires US Citizenship · Deskside Support Technician · Chicago, IL - 1 Day a week remote work optional after probationary period · Public Trust · We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to mul ...

  • ABBTECH Professional Resources

    Deskside Support Technician

    2 weeks ago

    ABBTECH Professional Resources Chicago, United States

    This program requires US Citizenship · Deskside Support Technician · Chicago, IL - 1 Day a week remote work optional after probationary period · Public Trust · We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to mul ...

  • Leidos

    Deskside Support Technician

    1 week ago

    Leidos Chicago, United States

    · We are seeking a dedicated Deskside Support Technician to join our ESA V program, providing essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows worksta ...

  • Stefanini Group

    Deskside Technician II

    2 days ago

    Stefanini Group Chicago, United States

    Details: · Who we are · Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consultin ...

  • Flex

    IT Support Technician-1

    1 week ago

    Flex Buffalo Grove, United States

    Job Posting Start Date Job Posting End Date · Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. · We believe in the power of diversity and inclusion and cultivate a workp ...

  • TekWissenLLC

    Desktop Support Technician

    4 days ago

    TekWissenLLC Chicago, United States

    **Overview**: · **Summary** · - As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard softwa ...

  • TekwissenGroup

    IT Specialist

    1 week ago

    TekwissenGroup Chicago, United States

    **Summary** · - As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard software, high-end ser ...

  • HCL Technologies Ltd.

    Specialist

    6 days ago

    HCL Technologies Ltd. Chicago, United States

    Job Description (Posting). · J O B D E S C R I P T I O N · Page 1 of 2 · Deskside Support Technician · Job Title: Deskside Support Technician Department: TBD · Business Card · Title: Deskside Support Technician Department/ · Sub. Dept. · Reports to: Regional Service Manager Locat ...

  • Brooksource

    Desktop Support Technician

    2 weeks ago

    Brooksource Chicago, IL, United States

    Deskside Support Technician · Chicago, IL - 1 Day a week remote work optional after probationary period · Public Trust Clearance eligible · Duration: 6m Contract to Hire · Pay:$30-$35/hr · Job Summary · Our government client is seeking a Helpdesk Associate to join their support t ...

  • Brooksource

    Help Desk Specialist

    1 week ago

    Brooksource Chicago, United States

    Deskside Support Technician · Chicago, IL - 1 Day a week remote work optional after probationary period · Public Trust Clearance eligible · Duration: 6m Contract to Hire · Pay:$30-$35/hr · Job Summary · Our government client is seeking a Helpdesk Associate to join their support t ...