Deskside Technician I - Oak Brook, United States - Stefanini, Inc

Stefanini, Inc

Verified Company

Oak Brook, United States

23 hours ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are:

Job Description**- Provide Windows, software, and hardware support, onsite in a corporate environment

Stage, provision, and deploy IT machines to end users following best business practices
Diagnose, troubleshoot, and implement fixes for a variety of technology
Configure, troubleshoot, and deploy mobile devices & other audio / visual equipment
Troubleshoot VPN and VDI connectivity
Follow appropriate KB articles
Manage workload via ticketing software
Prioritize and complete work in a group and independently with mínimal supervision
Communicate technical information to nontechnical audiences
Smart Hands remote support for offsite resolver groups
Inventory management of IT assets including asset auditing
Other duties as assigned
What do you need to succeed?
Excellent troubleshooting capability
Ability to maintain composure while handle challenging, dynamic, rapidresponse user support
Experience with Microsoft Office / Office 365 suite
Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
Experience with endpoint protection and encryption (Bitlocker) support
Familiarity with using remote desktop support tools
Desired Characteristics
A+ Certification
Microsoft Certified Professional (MCP)
Windows architecture including permissions and file structure
Mac/Apple experience, a plus
Experience with Basic network concepts (Active Directory / Workstation
Domain Trust Relationship) +1 years corporate deskside support or equivalent experience
High School Diploma or equivalent
Maintain valid driver's license
Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
Demonstrate high level of professionalism and strong personal interaction skills
Maintain neat and professional work area and appearance in compliance with site policies
Ability to pass standard panel drug screening and background check
Adhere to assigned shift schedule

What you'll
get- Work with brilliant minds, often within a global capacity; Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're
different- Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;