Deskside Technician I - Lisle, United States - Stefanini, Inc

Stefanini, Inc

Verified Company

Lisle, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Who we are

What will you do?

Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose enduser system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose enduser system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What do you need to succeed?

3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
Experience troubleshooting and replacing hardware on Lenovo PCs
Experience using Active Directory
Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
Experience troubleshooting wireless connectivity issues
Quality Customer Service skills
VPN experience.
Experience with basic hardware printer support
Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
Home campus is Lisle, Illinois but occasional visit to other campuses within the Chicago area might be required.
Provide maintenance and restoration actions to resolve enduser problems
Responds to enduser problems based on standard procedures and knowledge base
Track incidents and calls, including but not limited to, entering data into the database timely and accurately
May be responsible for ensuring systems are configured properly both proactively and retroactively
Exceptional Customer Service Skills and a personal drive to always succeed no matter what challenges are encountered
VPN troubleshooting

Skills, Licenses, Knowledge, Education and Training Requirements:

High school diploma or equivalent required
General troubleshooting within IT Enterprise and best practices
ServiceNow
Active Directory knowledge
Microsoft Office /
Browser troubleshooting, specifically Chrome
HP PXE imaging via SCCM and Software Center support
Mobility
Adobe
Cisco WebEx and Teams
1+ years relevant experience
Solid foundation of Personal Computer experience
Ability to work in a team environment
Proven ability to remain flexible in a changing environment
Attendance and schedule adherence are requirements of this position
May require additional projectspecific training
Must have ownership of one's own reliable vehicle
Must provide proof of vaccination and adhere to CDC COVID19 guidelines
Self starter with ability to adapt to do whatever it takes to resolve issues independently
Reliable and available to assist the team out with genuine desire be a strong asset
Attention to detail and pick things up quickly post training
Keep all required documentation updated
Anticipate roadblocks to effectively plan ahead preventing delays