Lead Software Engineer - Phoenix, United States - Wells Fargo

Description

About the Role
We are looking for an SRE who enjoys and thrives on solving complex problems through innovation impacting change at scale. You will join an elite team of SREs driving technology's transformation by introducing enterprise capabilities and products, automating away complex issues , launching new platforms, building tools, , and integrate with the latest technology. Site Reliability Engineers leverage their experience as software and systems engineers to ensure applications are available, have full stack observability, introduce continuous improvement through code and automation, provide operational insight through analytics, continuously test, are integrated with CI/D and work with application teams to ensure products and service we provide are always on.

Responsibilities:

• Instantiate Site Reliability Engineering practice at Wells Fargo igniting the practice, principles, and culture leading by example.
• Responsible for developing SRE framework across the technology suite of applications and Infrastructure with full stack development skillsets (front-end, back-end and database),
• Proficient in Machine Learning and Automation Skillset to analyze the data (Incident, Change, Problem) to identify automation opportunities.
• Drive Observability best practices when setting up, monitoring, and alerting on the Service Level Objective ("SLO") threshold.
• Identify the major incident patterns that are either P1/P2 or P3 customer impacting and implement Predictive Failure Analytics via Machine Learning (ML) to proactively identify patterns of failure and address the issue to avoid a major incident.
• Design self- healing resiliency patterns to improve the reliability of the environment / applications by establishing sustainable controls around the failure patterns
• Explore and implement use cases of AI in operation management to drive modernizing the operation (ModOps) culture at the firm
• Implements infrastructure, configuration, and infrastructure as code for the platforms in your remit
• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers.
• Supports the adoption of site reliability engineering best practices within your team.
• Introduce enterprise capabilities, tools, and innovation improving availability in a multi-cloud ecosystem by evolving observability, monitoring, logging, CI/CD integration, continuous testing (performance, smoke, regression, functional, chaos) introduce continuous improvement, standardization/automation, capabilities to conduct destructive and resiliency testing
• Automate key SRE metrics and IT Service Operations processes including customer impact, % availability of critical business flows, SLO/SLI adherence, error budget, automate incident process for IT Service Operations through data integrating with unified communications, alerting/notification systems, and evolve ChatOps to reduce time to recovery.
• Share support responsibilities for critical applications and customer journeys onboarded to SRE including remediation of issues through Agile, conduct blameless post mortems, root cause analysis and introduce continuous improvement solving problems once and for all with the goal of no repeats.

Required Qualifications:

• 8+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Proven Technical Expertise with one or more of the following:
  • Software Development: Java, Go, C/C++, Scala, Python, SQL
  • OS and Platform - AWS, Lamda, PCF, Kubernetes, OpenShift, Linux, Azure, Windows, Vmware
  • CI/CD and Automation: Jenkins, Gitlab, SonarQube, Artifactory, Ansible, Puppet, Apigee
  • Observability and AIOPS: DataDog, Grafana, Prometheus, ELK, Elastic, Kibana, Kafka, CloudWatch, Jaeger, Zipkin, Kinesis, Apache Airflow, AppDynamics
• Candidate must demonstrate excellent communication skills, strong judgment, and ability to work effectively with the client, IT management and staff, and other groups in Information Technology, including vendor resources

Desired Qualification

• Bachelor's Degree
• Experience working with global teams in Banking domain

Job Expectations:

• Willingness to work on-site at stated location in the job opening
• This position is not eligible for Visa sponsorship
• Pay Range is between 111,100 to 197,500

Pay Range

Benefits

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.